BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-02-2007, 04:18 PM   #1 (permalink)
Thumbs Must Hurt
 
siemp's Avatar
 
Join Date: May 2005
Location: Amsterdam
Model: 9000
Carrier: Vodafone
Posts: 65
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Unable to export large Address Book.

Please Login to Remove!

Maybe someone has an idea to tackle this one:
A hotshot in my company has an old blackberry 7290. He wants to change this to a new one but his address book won't synchronise. Normally I tell people "bad luck" and tell them to manually type it over.
This time the guy can really hurt my boss and as a bonus there are more then 1500 items there.... ouch.
I felt lucky and reactivated the bb on the server. No synchronisation.
Via a bb manager no such luck either.
Looked at address book managers but they all depent on the sync function in bb manager.
Anyone

tia Siemp
Offline  
Old 11-02-2007, 04:21 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Why not deactivate it and try to sync it in BB Desktop Manager? Sync to MS Outlook, or least an ascii file?

At least do a Backup in DM, and you can as a last resort extract the address book out of the *.ipd file with this tool:
Free download ABC Amber BlackBerry Convertor, convert, backup and archive IPD files to CHM, PDF, HTML, Word, Access, Excel, CSV, IPD Extractor
Offline  
Old 11-02-2007, 04:30 PM   #3 (permalink)
Thumbs Must Hurt
 
siemp's Avatar
 
Join Date: May 2005
Location: Amsterdam
Model: 9000
Carrier: Vodafone
Posts: 65
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Did just that. The problem is that BB mngr wont do a backup. Once youve got the ipd file i am back in business. So I am probably looking for something to install on the blackberry and then get the data from the current address book.

(Background Info: Usually its enough to send out a service book or to deactivate sync on the bb and enable it again).
Offline  
Old 11-02-2007, 04:34 PM   #4 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Do you have the latest version of Desktop Manager 4.2 Service 2 on the PC?
BlackBerry Desktop Manager Downloads - BlackBerryFAQ
Offline  
Old 11-02-2007, 04:44 PM   #5 (permalink)
Thumbs Must Hurt
 
siemp's Avatar
 
Join Date: May 2005
Location: Amsterdam
Model: 9000
Carrier: Vodafone
Posts: 65
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Nope. 4.2 Is the one I used. I'll have it a go.
I didnt dare to delete a service book on the bb and then push it out from the server again. Is this do-able without the risk of permantly destroying the address book?
Offline  
Old 11-02-2007, 04:47 PM   #6 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Maybe I missed something, but did you backup his old device and then do an Advanced restore of the Address Book to the new one?

Oh, and 1500 is nothing. I had a VP with 7000 - he was on my sh*t list.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 11-02-2007, 04:49 PM   #7 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Juwaack, can't he easily delete the service book on the BB and push it again?
That has nothing to do with address book database.
Offline  
Old 11-02-2007, 04:51 PM   #8 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Yes, deleting service books won't do anything to the data.

But still good to have a backup
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 11-02-2007, 04:59 PM   #9 (permalink)
Thumbs Must Hurt
 
siemp's Avatar
 
Join Date: May 2005
Location: Amsterdam
Model: 9000
Carrier: Vodafone
Posts: 65
Post Thanks: 0
Thanked 0 Times in 0 Posts
Wink

Quote:
Originally Posted by juwaack68 View Post
Maybe I missed something, but did you backup his old device and then do an Advanced restore of the Address Book to the new one?
No, in the backup screen the address book is greyd out. So doing a backup makes no sense. It would solve my problems though if only possible.

Quote:
Originally Posted by juwaack68 View Post
Oh, and 1500 is nothing. I had a VP with 7000 - he was on my sh*t list.
Sh*titlist. Thats a good one. This sucker would be No1. He came in with a Palm Vx with the question to move all data over to the bb. Of course with a remark Please and Yesterday. Not!

Siemp
Offline  
Old 11-02-2007, 05:00 PM   #10 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

You mean in the Advanced restore screen it's greyed out?
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 11-02-2007, 05:02 PM   #11 (permalink)
Thumbs Must Hurt
 
siemp's Avatar
 
Join Date: May 2005
Location: Amsterdam
Model: 9000
Carrier: Vodafone
Posts: 65
Post Thanks: 0
Thanked 0 Times in 0 Posts
Thumbs up

By the way. Tnx guys for your quick remarks. Gives me something to chew on.
Superb.

Siemp.
Offline  
Old 11-02-2007, 05:03 PM   #12 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

You're welcome

Psst....you didn't answer my question...is it greyed out on the Advanced Restore screen?
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 11-02-2007, 05:04 PM   #13 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Delete the Desktop [SYNC] Service Book | Run Desktop Manager | Got Backup/Restore Advanced | and then you are able to back up the address book.

Once you have the new device, transfer it over.

Using notes or exchange?
Offline  
Old 11-02-2007, 05:05 PM   #14 (permalink)
Thumbs Must Hurt
 
siemp's Avatar
 
Join Date: May 2005
Location: Amsterdam
Model: 9000
Carrier: Vodafone
Posts: 65
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by juwaack68 View Post
You mean in the Advanced restore screen it's greyed out?
Yep. You can only see it in the Device Databases view under the advanced button in an greyd out style.
Offline  
Old 11-02-2007, 05:08 PM   #15 (permalink)
Thumbs Must Hurt
 
siemp's Avatar
 
Join Date: May 2005
Location: Amsterdam
Model: 9000
Carrier: Vodafone
Posts: 65
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by amukhey View Post
Delete the Desktop [SYNC] Service Book | Run Desktop Manager | Got Backup/Restore Advanced | and then you are able to back up the address book.

Once you have the new device, transfer it over.

Using notes or exchange?
Notes. The Desktop [SYNC] Service Book is what I had in mind. Tnx for the reminder. Just wasnt sure if anything would brake (broke?) if I deleted it.

Siemp
Offline  
Old 11-02-2007, 05:10 PM   #16 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Before you do that, try this:

- On the BES, open up the properties for this user and disable wireless sync (what version of BES are you on?)
- Connect the device to his PC (I'm assuming this is where the backup was done?)
- Start Desktop Manager and do the Advanced Restore. This time the Address Book shouldn't be greyed out from the backup file.
- Enable wireless sync on the BES for the user
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 11-02-2007, 05:12 PM   #17 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

thats another option but being you dont need the device and he is being swapped out, no harm in deleting the Desktop SYNC Svc book
Offline  
Old 11-02-2007, 05:23 PM   #18 (permalink)
Thumbs Must Hurt
 
siemp's Avatar
 
Join Date: May 2005
Location: Amsterdam
Model: 9000
Carrier: Vodafone
Posts: 65
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by juwaack68 View Post
Before you do that, try this:

- On the BES, open up the properties for this user and disable wireless sync (what version of BES are you on?)
- Connect the device to his PC (I'm assuming this is where the backup was done?)
- Start Desktop Manager and do the Advanced Restore. This time the Address Book shouldn't be greyed out from the backup file.
- Enable wireless sync on the BES for the user
My Bad. There has never been a backup. ( FYI: I use the latest and greatest - 23 oct is it? - so Domino 703 and Bes 414 rollup 2 - 800 users). Just saying if only a backup could work. Hallelujah
(the device is likely to be 4.0.2)

Siemp
Offline  
Old 11-02-2007, 05:24 PM   #19 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Ahhh.....no backup. If you still have the old device intact you could still do these steps.

Or delete and undelete the Desktop[SYNC] service book.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 11-02-2007, 05:31 PM   #20 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Also, If your using Domino, Check the Path of the PIM Sync Settings, it maybe that the path isnt corect or filled out (address book section).
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.