Has anybody else seen this? Whenever I assign, change, or set to blank a handheld software configuration the user's custom filters get deleted.

Have you made changes to the "default" IT policy?

Yes, but I don't use it - I have created other policies since then. Why, is that connected to this somehow?

My logic behind the question was to determine if there were any conflicts with the default and custom polices. If so, when a configuration is un-assigned....maybe the default takes precedence....that's my best guess...I maybe entirely wrong.

Opened up a ticket with RIM, let's see if I get a different response.