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Old 11-02-2007, 09:20 PM   #1 (permalink)
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Default Applied DST patch to exchange 2003 and I cannot send from device

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I applied the 2003 Exchange dst patch and noticed that it revoked the BESADMIN users SENDAS permission at the domain level. I recreated the besadmin user at that level and applied the SENDAS permission properly so all of my users can now send from their devices without getting the X next to the message on devices. My problem is, I was a member of the domain admin and enterprise admin account and by default, the new MS security patch revokes the besadmin user altogether for my account in one hour increments after manually creating it. I am unsure what I need to do so I can get this permanently resolved. I have removed myself from the domain and enterprise admin groups and had no luck. I can receive messages no problem but sending always gives me the X now. I find that when I manually create the security permission for Besadmin user under my account, I have to stop the Blackberry Router service on the BES for 20 or so minutes so that cached securities get dropped and relearned. MAN, this is driving me crazy. I am sure other domain admins have had this so any advise would be greatly appreciated.

I use BES ver 4.0 on its own box. Exchange 2003 is also on its own box. Both have matching CDO.dll levels.

Last edited by chuckh : 11-02-2007 at 09:27 PM.
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Old 11-02-2007, 10:29 PM   #2 (permalink)
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Tried this and so far it seems to work but not sure for how long...

To associate a mailbox with an account that is protected by the adminSDHolder object, follow these steps: 1. Start the Active Directory Users and Computers management console.
2. On the View menu, make sure that the Advanced Features option is selected. If this option is not selected, the Security page will not be visible for User account objects.
3. Create an ordinary user account to act as the mailbox owner.
4. Assign the ordinary user account a mailbox on an Exchange server.
5. Open the properties of the new mailbox owner account.
6. In the Exchange Advanced box, grant the Full Mailbox Access permission to the protected administrator account.
7. In the Security page, grant the Send As permission to the protected administrator account.
8. Click OK to exit the properties of the mailbox owner object.
9. Right-click the mailbox owner account object, and then click Disable Account to disable the account for all logons.


Then stop the bes router service. Keep it off for 20 minutes then restart the service.
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Old 11-02-2007, 11:48 PM   #3 (permalink)
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Delegate this account Exchange view only using the exchange system manager tool.

Next goto the mailstore and give this account the extra sendsas/receive as permissions.

This might help as well

BlackBerry - Send As Issue
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Old 11-03-2007, 08:54 AM   #4 (permalink)
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My second suggestion again only worked for one hour.
I do have the account delegated for Exchange view and the store has the appropriate account sendas/receive permissions. This hasn't changed since before the patch. Problem seems to be with AD and the way it revokes Domain and Enterprise admin accounts security accounts.
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Old 11-05-2007, 04:08 PM   #5 (permalink)
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The link that Rumple provided is what you're looking for. There are basically two ways for you to proceed:
1 - Use a different account for your administrative access.
2 - Modify the AdminSDHolder object in AD.
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Old 11-06-2007, 12:48 AM   #6 (permalink)
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... and the recommended best practice approach would be #1
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Old 11-06-2007, 07:43 AM   #7 (permalink)
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I agree with not having admin access on the same account but in my case, it is required for the type of software engineering we do. I actually fixed the issue by running a DACL script. Thanks again for your assistance:

dsacls "cn=adminsdholder,cn=system,dc=domainname,dc=c om " /G "DOMAINNAME\BESadmin:CA;Send As"

Example 1: dsacls "cn=adminsdholder,cn=system,dc=YOURDOMAIN,dc=c om " /G "YOURDOMAIN\BESadmin:CA;Send As"
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Old 11-06-2007, 09:00 AM   #8 (permalink)
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This is a direct reply on the fix from Microsoft regarding this very issue:

According to the message, I understand that after applying the DST Patch, the Blackberry users cannot send mails. After you reset the Blackberry service user account, you find users who are Members of Domain Admins Group are unable to send e-mails. Is this correct?

Actually, the issue is caused by AdminSDHolder Thread.

AdminSDHolder Thread Affects Transitive Members of Distribution Groups AdminSDHolder Thread Affects Transitive Members of Distribution Groups

Therefore, you cannot grant the Send As permission to an application service account for an account that is protected by the adminSDHolder object unless you change the adminSDHolder object itself. If you do change the adminSDHolder object, this will change the access permissions for all protected accounts. You should only change the adminSDHolder object after a complete review of the security implications that may occur with the change. More info here:

Description and Update of the Active Directory AdminSDHolder Object Description and Update of the Active Directory AdminSDHolder Object

If you do want to change the adminSDHolder object, you can run the following command to grant Blackberry Service Account Send As permission to adminSDHolder object.

C:\Documents and Settings\Administrator>dsacls "cn=adminsdholder,cn=system,dc=e2k3test,dc=com " /G "\BlackberrySA:CA;Send As"

Please note:

1. In this command, BlackBerrySA is a placeholder for the name of the BlackBerry Service account.
2. Also, make sure that you do not add a space between BlackBerrySA and ":CA".
3. The change will take effect after one hour.

Hope this helps. Additionally, I would like to let you know that Microsoft never recommend to do so, because this will change the access permissions for all protected accounts. The suggested methods is just as recommended in 912918 as below:

1. Remove Exchange mailbox for all admin accounts.
2. Create a mailbox-enabled user and disable it.
3. Associate this mailbox to admin account.

More info here:

The "Send As" right is removed from a user object after you configure the "Send As" right in the Active Directory Users and Computers snap-in in Exchange Server
The "Send As" right is removed from a user object after you configure the "Send As" right in the Active Directory Users and Computers snap-in in Exchange Server

Please check the snippet "Special rules for adminSDHolder Protected Accounts" and "Special tasks for BlackBerry Enterprise Server"
912918 Users cannot send e-mail messages from a mobile device or from a shared mailbox in Exchange 2000 Server and in Exchange Server 2003
Users cannot send e-mail messages from a mobile device or from a shared mailbox in Exchange 2000 Server and in Exchange Server 2003
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Old 11-06-2007, 05:18 PM   #9 (permalink)
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You have an interesting software engineering organization I guess. I've never met someone that NEEDS to violate the concept of the principle of least privilege for their business to effectively function. First time for everything...
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