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Old 11-03-2007, 05:12 PM   #1 (permalink)
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Default email won't delete from the inbox!!!

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i had to re-activate my bb a couple weeks ago. now any email older than oct. 30 won't delete from my inbox on my bb. i tried to delete and it gives my the options for "on mailbox & handheld," "on heldheld" or "cancel". tried the first 2 options and won't delete. took out the battery and put it back...still won't work. anyone seen this problem before or have any suggestions?

ps - im on bes with 8310.
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Old 11-04-2007, 09:14 AM   #2 (permalink)
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If your mail platform is Lotus Domino, then below is applicable. Otherwise, I will have to leave you with the Exchange/Groupwise folks here:-

Article Title: Email messages cannot be deleted after refreshing the IBM Lotus Domino mail file template
Article Number: KB11860
Link: BlackBerry Search Results
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Old 11-04-2007, 10:25 AM   #3 (permalink)
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we are using exchange 2003 std.
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Old 11-04-2007, 06:53 PM   #4 (permalink)
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never mind. i got it to work. i deleted my bes account and re-add policy and reactivate my bb again. it is working now.
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