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Old 11-05-2007, 03:10 AM   #1 (permalink)
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Question Choose Folders for Rediection - does not seems to work

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Hello all,

Always leave it to the users to do their on folder redirection, however discovered that the Blackberry Manager's function - "Choose Folders for Rediection" does not seems to work.

What I did is for a newly added user, I set the folder redirections using the Blackberry Manager, then I set an activation password and activate the device. After activated, the device only have messages pre-populated from the Inbox folder only. It ignores the folders that I have choosen and also does not enabled them for redirection on the device itself (Messages > options > Email Settings > Folder Redirection).

I then try to toggle the check mark on that function again i.e "Choose Folders for Rediection" and see if it works, waited for a while and it did not work. The only thing that I will work is after I set the redirection from the device itself.

My BES is Domino version 4.1 SP4 and Domino is 7.0.2FP1. Any Domino BES admin experiencing similar issue too?
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Old 11-07-2007, 05:50 AM   #2 (permalink)
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An update, in case someone else is interested in this issue. After rounds of testing, we found that it has something to do with the state database's folder documents attributes not set properly by BES.

(A) Worked Scenerio
=================
-> when you enable folder redirection for a folder from a device
-> FolderRedirect field = 1
-> FolderAttributes field = 12

(B) Failed Scenerio
===============
-> when you enable folder redirection for a folder using the Blackberry Manager
-> FolderRedirect field = 1
-> FolderAttributes field = 4

After we wrote an agent to change FolderAttributes field = 12 and after a couple of enabling from the device, it worked.

I hope in BES 4.1.5, this will be fixed. Meanwhile, we can only tell the new users that sorry you can only the Inbox and Sent folders messages for the message prepopulations.
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