I'm a BES admin and new to the role. Recently we've been trying to resolve a problem with some of our Blackberry users with the documented problem where the send as permission is lost from some users on the BES server. We've been talking to Microsoft to try to resolve this issue once and for all. The last suggestion from Microsoft was to re install service pack 2 onto our DC. Post this installation all of our Blackberry handhelds are no longer to send or receive email 45 minutes after the DC was rebooted! Microsoft appears to have dropped the ball so any help would be much appreciated.
Exchange Server 2003 SP2, Windows 2003 SP2.
BES Enterprise 4.1.4 and latest hot fix, BES is on a 2003 SP2 box.
Blackberry Perl 8100g x 22.
Last edited by johngilbert : 11-05-2007 at 09:27 PM.
Are you able to call your main carrier (Optus?) for support? If they can't fix it, they have the ability to transfer you to RIM support. Might be worth a shot waiting on hold for someone as you're going thru that document.
If you don't have it, I'd highly recommend T-Support. Well worth it in cases like this.
__________________ No longer a BES Admin, but it was fun while it lasted!