Here is the issue:
- We are on BES 4.1.3 and I have verified all the settings on the BES to allow WAV files to come through to the devices (test devices are on OS 4.2+). We have verified the BB Server Configuration
- Attachment Server Tab
- Change Configuration Option to Attachment Server
- Ensured that Audio Attachments is selected.
- Change Configuration Option to Connector Configuration
- WAV is in the format extension list.
when we try to receive the WAV file, we get an error: An unknown error was encountered.
Any thoughts on this would be greatly appreciated. Thanks!