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Old 11-06-2007, 11:55 PM   #1 (permalink)
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Default Hardware ID: 0x00000000

Please Login to Remove!

All the Blackberry's on our BES show

Hardware ID: 0x00000000

Any idea why this would be the case
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Old 11-07-2007, 12:12 AM   #2 (permalink)
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Has it always been like this? have you made any changes recently?
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Old 11-07-2007, 06:53 AM   #3 (permalink)
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This is bad data obviously. Take one Blackberry and do a delete and then undelete of the Desktop[SYNC] service book and wait for a while. Then check again.
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Old 11-27-2007, 06:27 PM   #4 (permalink)
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Default Removing Sync Didn't Work

Thanks I tried removing the Service Book but with no luck. ANy Other suggestions. The BES was upgraded, not sure if teh Hardware ID was correct prior to the Upgrade.

Do you know what process Supplies the Hardware ID to the BES?
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Old 11-27-2007, 08:43 PM   #5 (permalink)
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Make sure device.xml file is there and current.
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Old 11-28-2007, 09:33 AM   #6 (permalink)
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I think that hardwareid is what displays when the handheld has not updated any of that information. It's the place holder.
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