11-07-2007, 04:57 PM
Join Date: Aug 2006
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in fact you shouldn't need to do this. The HH cleanup does this for you ... that said, you could have AD replication issues.
I'd recommend performing an IEMSTest on the user to see if BES can see the mailbox properly and if permissions are set (Did you grant permission to the BESAdmin account on the new server?). Also, check out the ALRT log and look for anything related to this user ... Also, look in the appropriate MAGT log to see the activity after you performed the Reload User function; it'll show the MAPI connections to the mailbox severing and then being re-established. What if anything do you see there.