Originally Posted by mkb
Could you explain how you use Patrol to monitor your BES?
Are you using the traditional Patrol or do you have access to Patrol Express? I think the limitation with traditional patrol, MOM, NetIQ, Bindview and other tools like that are that they only intergrate the performance monitoring API's of the Perfmon counters into their enterprise consoles. The Blackberry mib which can be loaded with your patrol Express console and fed into your PIM opens a lot more posiblities. The Blackberry mib gives you about 10 times the monitoring compared to perfmon, but it also gives you granulatiry down to the user level.
To get an idea of what you can monitor with the Blackberry mib, down load something like iReasonings MIB browser and drill into your BES with it. You have to be running SNMP (not SMTP) on your server to access the Blackberry MIB.
I attached a screen shot out of my Patrol Express console. I'm logging about 10 things, but only alert on SRP connectState and totalMesgsecvdPerMin. I found that if the totalMesgsecvdPerMin drops below 1 for more than 15 minutes, there is some sort of problem with my server and I get an alert via pager.