11-08-2007, 09:19 AM
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First of all...am running BES 4.0.7 MR2. (w/Exchange 2003, SP1)
110 blackberries connected (90% AT&T, a few on Sprint, and a few on Rogers)
On a Monday morning(around 8am), all blackberries quit receiving email, they can still send(with usually close to a 30 minute delay). Originally I thought this to be a network (AT&T) issue, since there had been provider issues the previous week.
The blackberries started working again at around 1 or 1:30pm.
This happened again the next Monday, and again this week, but it has become a thing that has started to happen every morning.
The BES event log is giving me BBRouter errors which i have not had much luck in interpreting.
Event Type: Error
Event Source: BlackBerry Router
Event Category: None
Event ID: 10000
Time: 8:47:15 AM
[SERVICE_RELAY_SESSION:S75653415:007da728] Service transaction not found. SERVICESESSION_TAG=5982379
Also, i will receive blocked worker thread messages in the event log.
Not always but many times I will receive messages regarding the exchange connector failing.
Yesterday I though I had pinpointed it to the backup jobs running were hitting exchange about that time of the morning, and so i killed the job..and the BBs started working about 2 hours later. I did not run the exchange backup today, however the same thing happened again...no messages received since right around 8 am.
This BES server has been up and running for over a year with almost no problems.
Ive been all over the forums, RIM site, and internet, but this one really has me confused. Any help or insight is much appreciated.