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Old 11-08-2007, 09:07 AM   #1 (permalink)
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Hi,

I am new to the world of Blackberry's and BES administration so apologies if this has already been covered.

I have installed BES 3.6 into our Exchange 2003 network.
This works fine and I have setup a blackberry using my exchange mailbox so I understand that and how it works.

Something I am confused about is that one of our employees is currently based in the US and he is going to purchase a Blackberry there.
He would like this to be setup on his Exchange mailbox and the BES server.

I am not sure how I can register his Blackberry into the BES server. How would I go about doing this?
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Old 11-08-2007, 09:13 AM   #2 (permalink)
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Welcome to the forums.

Before you get too far, I would HIGHLY recommend upgrading from 3.6 to 4.1.4 since RIM will not be supporting any pre-4.1 versions after Jan 31, 2008.

As for adding a user, the BES doesn't care where a user is located geographically. I have users from China on my BES in the US, but only because their Outlook account is also here in the US.

You just add them like you add any other user.
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Old 11-08-2007, 09:48 AM   #3 (permalink)
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Ditto on the upgrade!

Here's an additional list of changes / reasons to upgrade ...
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Old 11-08-2007, 12:12 PM   #4 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
Welcome to the forums.

Before you get too far, I would HIGHLY recommend upgrading from 3.6 to 4.1.4 since RIM will not be supporting any pre-4.1 versions after Jan 31, 2008.

As for adding a user, the BES doesn't care where a user is located geographically. I have users from China on my BES in the US, but only because their Outlook account is also here in the US.

You just add them like you add any other user.
Hmm well not quite actually - remember he's installed a stoneage BES that doesn't support EA.

AJ - I'm interested - if this is a fresh install of BES how did you end up on such an old version - is this what you were sold - if so you were ripped...

To answer your question

1) You add them to the BES

2) They NEED THEIR SIM CARD TO BE ACTIVATED ON THE ENTERPRISE PLAN

3) They need the desktop manager installed on their laptop (comes with the device)

4) The user then needs to be able to collect their exchange email (e.g. VPN to LAN or similar)

5) Then runs the DM software and cables the device to his desktop

6) Make sure the port detection is set to USB and then the sw should recognise new device and prompt for the mouse to be moved to generate the encyption key etc..

eventually it may work. If you have a 4.0 or 4.1 BES you could replace steps 3-6 with setting an activartion password on the BES and then the end-user entering their email address/PW combo in the device...
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Old 11-08-2007, 03:40 PM   #5 (permalink)
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Ditto on the upgrade!

Here's an additional list of changes / reasons to upgrade ...
Looks like our bes needs to be upgraded! Any suggestions before upgrading?
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Old 11-08-2007, 03:41 PM   #6 (permalink)
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Since your running 3.6, I hope your a religious person because your going to need to do a lot of praying.
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Old 11-08-2007, 03:51 PM   #7 (permalink)
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Since your running 3.6, I hope your a religious person because your going to need to do a lot of praying.
The BES I'm running is 4.0.0.110

Any typical suggestions before processing the BES upgrade?
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Old 11-08-2007, 04:12 PM   #8 (permalink)
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Quote:
Originally Posted by audit View Post
Since your running 3.6, I hope your a religious person because your going to need to do a lot of praying.
HAHAHAHAH! Ditto Audit's advice.

How many users are on your BES?
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Old 11-08-2007, 06:46 PM   #9 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
HAHAHAHAH! Ditto Audit's advice.

How many users are on your BES?
I only have about 48 users on my BES.
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Old 11-08-2007, 07:39 PM   #10 (permalink)
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Quote:
Originally Posted by Nkon View Post
The BES I'm running is 4.0.0.110

Any typical suggestions before processing the BES upgrade?
#1 suggestion: Print out the upgrade guide and read it to completion.

#2 suggestion: (in case you haven't read the upgrade guide) upgrade to at least 4.0 SP3 ... that said ... if you're going to have to upgrade to 4.0 SP3, go to 4.0 SP7 instead ... and then you can upgrade to 4.1

P.S. ... you might be best off next time creating a new thread discussing your specific question.
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Old 11-09-2007, 06:37 AM   #11 (permalink)
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Thanks for all the responses, especially the one about me being religious

I have only been working with the company for 2 months and this is the version that they had. Its the SBE so only a max of 15 users on it.

They said they tried to get this running ages ago but couldn't get it to work.

I am in agreement about upgrading. Will speak to the management about it.

Thanks BertieB, I was kinda thinking that thats what would need to be done. They will be connecting to exchange via the VPN.

Last edited by ajanelson : 11-09-2007 at 07:48 AM.
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Old 11-09-2007, 07:26 AM   #12 (permalink)
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Quote:
Originally Posted by hdawg View Post
#1 suggestion: Print out the upgrade guide and read it to completion.

#2 suggestion: (in case you haven't read the upgrade guide) upgrade to at least 4.0 SP3 ... that said ... if you're going to have to upgrade to 4.0 SP3, go to 4.0 SP7 instead ... and then you can upgrade to 4.1

P.S. ... you might be best off next time creating a new thread discussing your specific question.
Will do next time, thanks for the advice!
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