Hi,

My customer's BES is having some weird problems and hope that some experts might be able to help. Our ISP is pushing the blame to their Groupwise server which has all the agents updated to the latest version. The following are the event logs that keeps popping up.

Event Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 11/7/2007
Time: 7:08:35 PM
User: N/A
Computer: BLACKBERRY
Description:
Alarm::Email: SendMailMessage returned failure
--------------------------------------------------------------------------------------------------------
Event Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 11/7/2007
Time: 7:08:35 PM
User: N/A
Computer: BLACKBERRY
Description:
SendMailMessage: Unable to find a valid SMTP host
--------------------------------------------------------------------------------------------------------
Event Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 11/7/2007
Time: 7:08:35 PM
User: N/A
Computer: BLACKBERRY
Description:
SendMailMessage: Sent [MAIL FROM: <admin> ]
--------------------------------------------------------------------------------------------------------
Event Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 11/7/2007
Time: 7:08:35 PM
User: N/A
Computer: BLACKBERRY
Description:
DoSMTPCommand: Response was: 504 Need Fully Qualified Address
--------------------------------------------------------------------------------------------------------
Event Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 11/7/2007
Time: 7:08:35 PM
User: N/A
Computer: BLACKBERRY
Description:
DoSMTPCommand: Command was: MAIL FROM: <cmsin.admin>
--------------------------------------------------------------------------------------------------------
Event Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 11/7/2007
Time: 7:08:35 PM
User: N/A
Computer: BLACKBERRY
Description:
DoSMTPCommand: Expected 250 or -1, got 504
--------------------------------------------------------------------------------------------------------
Event Type: Warning
Event Source: BlackBerry Messaging Agent BLACKBERRY Agent 1
Event Category: None
Event ID: 20185
Date: 11/7/2007
Time: 7:08:34 PM
User: N/A
Computer: BLACKBERRY
Description:
{Andy} GetRIMMessage() failed: ERR_FAIL, EntryId=79

Hope some kind expert able to advice.

Thanks and Regards
Albert.

What is the version of GW client is on the BES, and what version is the GW POA at?

We just updated to gw702_agent_hp2r1 on the POA and the client on the BES to gw656up2 + fgw65sp6API +fgw656wcup2.

This has fixed most of our issues with BB and GW.

Yes, we have updated the Groupwise agents to 7.02HP and client verison to 6.5.6 Update 2 according to Blackberry support instructions below;

Firstly, the customer needs to install the GroupWise 6.5.6 update 2 client as per Novell TID # 5004629. The instructions for installing the client are listed on Knowledge Base Article KB04164:
BlackBerry Technical Solution Center
AL_Public&command=show&forward=nonthreadedKC&kcId= KB04164

Please don't restart the Services on the BlackBerry Enterprise at this stage as there is a second file that needs to be installed.

Please note that this client can only connect to Post Office Agents that have been patched to the security update so please ensure that *all* Post Offices have been patched as per Novell TID# 3382383:
http://www.novell.com/support/search...ype=kc&externa
lId=3382383&sliceId=SAL_Public&dialogID=39681561&s tateId=0%200%203968753
3.

Once this is installed, please download the GroupWise 6.5 Post SP6 API
Rev1 656 client and follow the installation instructions on TID#5005621:
NOVELL: Downloads

Once both installations are complete, restart the BlackBerry Controller Service and the GroupWise Service.

We are at our wits end wothout any support from our ISP.

Hope someone is able to help.

Thanks and Regards
Albert.