Yes, we have updated the Groupwise agents to 7.02HP and client verison to 6.5.6 Update 2 according to Blackberry support instructions below; Firstly, the customer needs to install the GroupWise 6.5.6 update 2 client as per Novell TID # 5004629. The instructions for installing the client are listed on Knowledge Base Article KB04164:
BlackBerry Technical Solution Center
Please don't restart the Services on the BlackBerry Enterprise at this stage as there is a second file that needs to be installed.
Please note that this client can only connect to Post Office Agents that have been patched to the security update so please ensure that *all* Post Offices have been patched as per Novell TID# 3382383:
Once this is installed, please download the GroupWise 6.5 Post SP6 API
Rev1 656 client and follow the installation instructions on TID#5005621:
Once both installations are complete, restart the BlackBerry Controller Service and the GroupWise Service.
We are at our wits end wothout any support from our ISP.
Hope someone is able to help.
Thanks and Regards