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Old 11-12-2007, 07:15 AM   #1 (permalink)
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Question Questions on "No Response" - hung threads

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Hi all,

I understand that when I see "No Response" in the MAGT log of my Domino BES, it refers to hung thread.

I also understand that it is perfectly logical that if it happens for all users that the problem can potentially be that of a thread can become unresponsive as a result of transient network conditions, inadequate bandwidth or an overburdened Domino mail server (as per KB03124).

However, if the hung thread is for a user and it happens frequently, what are the likely cause(s)? Might someone enlighten me? Thanks.

Source:
Article Title: Event ID 20315 - Thread - *** No Response ***, entry displayed in debug log
Article Number: KB03124
Link: BlackBerry Search Results
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Old 11-13-2007, 01:14 PM   #2 (permalink)
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If its for one person, same device connected to same bes, could it just a one off? I have seen one off's happen and strikes me as the most odd thing.....

What have you done for this user to troubleshoot the issue?
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Old 11-13-2007, 01:45 PM   #3 (permalink)
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Huge mail file or large number (1,000's) of messages in Inbox can cause these errors. There are some reghacks to help in these scenarios I believe a search on MaxMessagesPerWRP may help.
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Old 11-13-2007, 04:04 PM   #4 (permalink)
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I have user's of more than 23GB Mail file and no errors could be found. Please dont ask why they have mail file that big....I inherited this environment :(
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Old 11-15-2007, 04:06 AM   #5 (permalink)
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Thanks for the input, guys. I did a compact -c, updall -R and fixup and the user did not have any hung thread anymore. The "No Response" was on scanning for new messages, I think the mail file was corrupted. But I'm happy now that there is no problem now.
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