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Old 11-13-2007, 02:22 PM   #1 (permalink)
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Default one user unable to forward attachments

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I'm using BES version 4.1.3.18

There are only three users on the blackberry system two of these can receive attachments on their blackberries and can then forward those messages with attachments.

The third user can receive the messages with attachments but when he forwards the message on, the attachments are dropped. I've had him send to multiple addresses and it always drops the attachment. I've taken him out of BES and then put him back in and then sent the activation email. Everyone is a member of the same group on the server so they are all receiving the same policy.

i'm at a loss at this point. any help is appreciated. Thanks.
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Old 11-13-2007, 02:42 PM   #2 (permalink)
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Your third user, is he using a diff device than the other 2?
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Old 11-13-2007, 03:30 PM   #3 (permalink)
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The two users that work are both using Pearls with AT&T as the carrier.

The one that is unable to forward is using a pearl but with verizon.
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Old 11-14-2007, 07:46 AM   #4 (permalink)
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Does the 3rd user have his / her device configured with a BlackBerry Internet Service (BIS) account also?
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Old 11-14-2007, 10:52 AM   #5 (permalink)
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correction on my third user. He is using Sprint with a 8703e.
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Old 11-14-2007, 11:12 AM   #6 (permalink)
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If you send a new message to this person with an attachment and then immediately have them try to forward it does it work?
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Old 11-14-2007, 03:07 PM   #7 (permalink)
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Quote:
Originally Posted by hdawg View Post
If you send a new message to this person with an attachment and then immediately have them try to forward it does it work?
no, it does not. could there be a setting on his phone that strips attachments out of a message if it is forwarded on?
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Old 11-15-2007, 08:06 AM   #8 (permalink)
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Quote:
Originally Posted by hdawg View Post
If you send a new message to this person with an attachment and then immediately have them try to forward it does it work?
no, it does not. could there be a setting on his phone that strips attachments out of a message if it is forwarded on?
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