Originally Posted by contra
The strange thing about this user, was that she was on an exchange store, in which she was on the only user.
The exchange admin moved her mailbox, to the regular mail store.
Then deleted the user on the BES, waited 2 hours (so that it was purged) and recreated the account.
The activation began again - then hung again on 57 percent.
In the future you can simply move the mailbox and then perform a handheldcleanup and the user will continue functioning ...