I've wirelessly activated a Blackberry 8310 using my SIM from my Blackberry (so SIM is setup correctly) and I can see in the Blackberry Manager that the PIN is now associated with the relevant account but activation complains that the server is not responding when it hits the Waiting for Services step. The Last Contact Time is registered as Never, despite the device having a decent GPRS connection, and a SIM which is known to work in Blackberrys.
I ran a quick check and the Blackberry admin account has full access to the user's mailbox. I also tried a hard reset but this did nothing. I wiped the device, deleted the Blackberry user account and started from scratch, but had the same problem.
Where do I go from here?
Using BES 22.214.171.124 on a Blackberry running 126.96.36.199.
The activation is being done wirelessly, and from what I can see it IS activating, sort of. The PIN is being assigned and the "activation password set" message disappears. It simply appears to be failing to deploy services to the device for whatever reason.
I would try removing the user from the BES
Wiping the device
Remove all ETP activation email from the users inbox/trashcan
Recycled the policy and syncronization services
Add the user again
try the activation again.