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Old 06-22-2005, 04:55 PM   #1 (permalink)
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Default Painful migration from Desktop Redirector

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Hey everyone,
I've been trying as hard as I can to get a few users moved over to using BES as opposed to using the desktop redirector (the thing that latches into outlook and pumps email at a BB). I've had them ship the durned things in from their location, and I redid the devices. I ended up directly syncing the device to the actual BES machine, which got them working. Shipped them back, and now, one of the users has plugged his device into his workstation, and now, the BB can receive email, but sending emails results in the mail sitting in outlook, with a message like:
"This message is used to carry data between the BlackBerry Handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

BEGINETP 171"
... [base64 number, I presume]
"ENDETP -1912216628"

After syncing the device, a new service appeared in Options -> Security, that of "Desktop [email addy] (3DES)". No new service books were added (maybe some were overwritten, I dunno).

I've seen the BEGINETP 171 bit before... I'm going to search around for the resolution though.
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Old 06-22-2005, 04:57 PM   #2 (permalink)
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Did they still have BDM installed as Desktop Redirector? It would appear that is the case.
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Old 06-22-2005, 05:57 PM   #3 (permalink)
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Quote:
Originally Posted by jibi
Did they still have BDM installed as Desktop Redirector? It would appear that is the case.
Far as I can tell, they properly installed it, but I wasn't there for it...
IIRC, I can have them install it as a webmail thing, which won't even install the redirector whatsoever (but then they won't be able to set their signatures without Admin assistance).
Is there any way to get it working without shipping it back in and redoing the whole thing?
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Old 06-22-2005, 06:50 PM   #4 (permalink)
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Okay, first thing. Make sure they have Outlook setup for the Exchange server and not delivering to a PST (yes, I know... but we had this same issue with a VP not even two weeks ago). Second thing is to uninstall BDM and reinstall it - tell them to keep all defaults (Desktop Mananger/Desktop Redirector -> BlackBerry Enterprise Server -> Microsoft Exchange). Delete all Desktop [] service books from the handheld. Open Desktop Manager and see if it prompts them to regenerate a new encryption key (it should). It should also start up the Enterprise Activation process (deleting the Desktop [CMIME] service book does this), as well.

If all else fails, do a Backup on the device and then perform a security wipe. If they are able to get back on that way, then restore it using Advanced and select anything you want BUT Service Books (I personally delete that from the Backup, just in case I need to use it again).
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Old 06-22-2005, 08:07 PM   #5 (permalink)
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jibi, I'll run through this tomorrow with the user, and see what happens. Thanks for the detailed directions... I couldn't find anything with my searches.
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Old 06-22-2005, 08:13 PM   #6 (permalink)
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not a prob. just check the first one first thing. i pulled my hair out trying to figure out an issue for the VP the other day when he got a new phone - it kept adding the [email address] service book for Desktop [CMIME] instead of our SRP. he then joked about wanting to know if he had to keep his email on the Exchange server at that point, because he'd have to clean it up a bit - *lightbulb* - made a few changes, got the BB working, and politely told him that he'd have to keep things clean
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Old 06-22-2005, 07:46 PM   #7 (permalink)
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Apparently, their outlooks are downloading to PSTs. Not 100% sure, but the inboxes aren't big enough to be not doing that.
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Old 06-22-2005, 11:45 PM   #8 (permalink)
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our VP's handheld was working fine receiving (perhaps sending, but i don't think so) with it being delivered to the PST on 3.6; however, it wouldn't even register on 4.0 with it being delivered that way. you may want to ask RIM on this, but that is most likely the issue, if i read that correctly.
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Old 06-23-2005, 03:33 AM   #9 (permalink)
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Yep I've seen this and I attribute it to encryption keys. Normally to fix this I resend the key and service books directly from the BES. Either uninstall or disable the desktop manager / redirector from any device you convert to wireless, if that's what you're doing. If just adding them to the bes and not doing full wireless then just disable the redirector, however he is right, the desktop manager has to be able to update the exchange account, caching and/or pst files can cause this.
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Old 06-24-2005, 12:25 PM   #10 (permalink)
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Quote:
Originally Posted by jibi
Okay, first thing. Make sure they have Outlook setup for the Exchange server and not delivering to a PST (yes, I know... but we had this same issue with a VP not even two weeks ago). Second thing is to uninstall BDM and reinstall it - tell them to keep all defaults (Desktop Mananger/Desktop Redirector -> BlackBerry Enterprise Server -> Microsoft Exchange). Delete all Desktop [] service books from the handheld. Open Desktop Manager and see if it prompts them to regenerate a new encryption key (it should). It should also start up the Enterprise Activation process (deleting the Desktop [CMIME] service book does this), as well.

If all else fails, do a Backup on the device and then perform a security wipe. If they are able to get back on that way, then restore it using Advanced and select anything you want BUT Service Books (I personally delete that from the Backup, just in case I need to use it again).
I had the user try the first procedure (of course, they didn't do it to the letter, they opened the desktop manager after reinstallation and plugged in...)
They could send but not receive after all of this.
Trying the security wipe...
The handheld wipe in options -> security didn't do the trick... darn.

Last edited by DoomBringer : 06-24-2005 at 01:02 PM.
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Old 06-25-2005, 08:03 PM   #11 (permalink)
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thats odd. they should have no service books (make sure). then see if you can get them to activate wirelessly.
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Old 07-03-2005, 05:39 PM   #12 (permalink)
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Sorry to drag up old posts... but I've been really busy with coding and such, but I was meaning to ask: Can we run in Cached Exchange Mode? We're assuming that we can, but it might be part of the problem. Basically, they're remote and mobile users who might need access to things on the road, so they were running in PST mode. Can the BDM work with Cached Exchange mode?
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