Our Exchange server crashed yesterday, and we got it back up this morning. But now the BES is doing all sorts of craziness.
A few users can and do send and receive email just fine, they also appear in Blackberry Manager just fine as well.
Everyone one else on the BES can not send or receive email at all.
About 20 of the people that cant send or receive have all of their stats cleared on the BES, and when you open their account properties it shows "<bes_server_name> Intializing..." and No Pin number.
Everyone else shows up fine in Blackberry Manager with all their stats, but when you try to open the user properties, it says "Unable to access mailbox for this user."
We tried this from RIM to try and remedy the "Unable to access.." problem, but it did nothing. KB02546
Also for some strange reason, when the users connect their devices to their laptops and Desktop Manager, it will show the deivce as connected, but shows the Messaging system "Offline" despite Outlook being open, connected to Exchange, and receiving emails.
Any ideas guys?
We are going to call RIM but only a few individuals can do that for us and they are unreachable at the moment.