BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-12-2007, 09:56 AM   #1 (permalink)
New Member
 
Join Date: Oct 2005
Location: UK
Model: 8310
Carrier: Vodafone
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question BES user list blank after upgrade to 4.1.4

Please Login to Remove!

Running Domino upgraded from 4.0 to 4.1.4 all seemed to be good, ran for a few months all working mds, attachments, lookups, everything, then tried to add a new user for the first time yesterday. When you click on "add user" the list is blank no server at the top or in drop down and no users, all completely blank Any ideas?

Last edited by 999dom999 : 12-12-2007 at 10:22 AM.
Offline  
Old 12-12-2007, 10:38 AM   #2 (permalink)
x14
BlackBerry Extraordinaire
 
Join Date: Jul 2005
Location: NYC
Model: 9800
OS: 6.0.0.546
Carrier: AT&T
Posts: 2,344
Post Thanks: 0
Thanked 17 Times in 16 Posts
Default

Is the server in the same NNN as your mail servers?
__________________
Exchange 2007/BES 5.0.2 MR2
Offline  
Old 12-12-2007, 10:45 AM   #3 (permalink)
New Member
 
Join Date: Oct 2005
Location: UK
Model: 8310
Carrier: Vodafone
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yes it is. Lookups work fine from the handhelds so the BES is accessing the address book.
Offline  
Old 12-12-2007, 11:19 AM   #4 (permalink)
CrackBerry Addict
 
Join Date: Jul 2005
Location: Solon, OH, USA
Model: 9000
OS: 4.6.0.167
PIN: 20878533
Carrier: ATT
Posts: 708
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Maybe this is a dump response, but what version of the Blackberry Manager are you using to add the new user? Mine shows 4.1.4.15 for example. I didn't get a feel from your response if you are running this from an Admin PC or off of the server console. I want to make sure you aren't using the 4.0.x tool.
__________________
--
Domino 7.0.4FP1 | BES 4.1.6 MR-7 | 42 handhelds
Offline  
Old 12-12-2007, 11:23 AM   #5 (permalink)
New Member
 
Join Date: Oct 2005
Location: UK
Model: 8310
Carrier: Vodafone
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm running 4.1.4.12 straight off the server we don't have any client machines running Blackberry manager.
Offline  
Old 12-12-2007, 11:49 AM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
DarkWater's Avatar
 
Join Date: May 2005
Location: Waterloo, ON
Model: 8320
PIN: FFFFFFFF
Carrier: Rogers Wireless
Posts: 417
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Go to Tools > Options and make sure it is pointing to the right database.

Are there any issues opening the manager at all?

Maybe you should logon to another machine as the BESAdmin, install a remote BlackBerry Manager on it and see how that works instead.
__________________
DarkWater


http://www.blackberry.com/support/
Offline  
Old 12-12-2007, 04:35 PM   #7 (permalink)
New Member
 
Join Date: Oct 2005
Location: UK
Model: 8310
Carrier: Vodafone
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yes its pointing to the right database. All my users show up under the server and I can see all their stats as normal. Its only when I come to add a new user then the window is blank no servers or users show. Everything works as normal otherwise.

I did think that running blackberry manager from another machine would be worth a go but I have purchased the 4.1.4 upgrade (which came in the form of a download) and there is no option to install the manager on its own. I installed the 4.0 from the cd on a separate computer then tried to upgrade it with the 4.1.4 upgrade but it came up with loads of errors and was trying to install the complete server. I read on this forum that you need the full 4.1.4 version to install the manager alone and that RIM may give you a link to there ftp to get it. Not sure why they would unless they can confirm the purchase. I have emailed them anyway just to see. Anyone know another way to just load the manager from the upgrade files?

Last edited by 999dom999 : 12-12-2007 at 04:39 PM. Reason: Typo
Offline  
Old 12-13-2007, 05:38 AM   #8 (permalink)
New Member
 
Join Date: Oct 2005
Location: UK
Model: 8310
Carrier: Vodafone
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Fixed!!!

Well sort of, I had tried adding in the server name, hostname etc but nothing worked, I put the BES ip address in and hit go, up popped the address list and now I just activated the users. So its not working as it should but it does work woohoo!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.