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Old 12-17-2007, 07:42 AM   #1 (permalink)
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Default IT policy makes me unable to receive MMS

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Im really in the dark here...

We have set up a pretty strong Policy which now makes us unable to receive MMS's

(The default policy makes it work without any problems)

Is there anyone who can help me with which policies needs to be enabled in order to work the MMS functionallity proper
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Old 12-17-2007, 08:07 AM   #2 (permalink)
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Quote:
Originally Posted by genvej View Post
Im really in the dark here...

We have set up a pretty strong Policy which now makes us unable to receive MMS's

(The default policy makes it work without any problems)

Is there anyone who can help me with which policies needs to be enabled in order to work the MMS functionallity proper
Click In BlackBerry Manager -> BlackBerry Domain -> Global tab -> Edit Properties -> IT Policy , in IT Policies select the restrictive one -> Properties -> Common Policy Group -> Disable MMS has to be set to false.
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Old 12-17-2007, 11:10 AM   #3 (permalink)
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Quote:
Originally Posted by Dookie View Post
Click In BlackBerry Manager -> BlackBerry Domain -> Global tab -> Edit Properties -> IT Policy , in IT Policies select the restrictive one -> Properties -> Common Policy Group -> Disable MMS has to be set to false.
well... thats already done... maybe i wasnt clear... I can send MMS however, i cant receive
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Old 12-17-2007, 11:18 AM   #4 (permalink)
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Just to be clear... were you ever able to receive? Often MMS is disabled by the network unless requested otherwise.
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Old 12-17-2007, 02:34 PM   #5 (permalink)
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I have to agree with Jadey. On the 3 or 4 times I've seen this, it has always been an issue on the telco side (usually a feature was disabled on the account for that line).

I haven't tested the MMS restrictions in BES. Therefore I cannot comment on that.
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Old 12-17-2007, 02:58 PM   #6 (permalink)
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No and No

Im absolutely positive its not my operator as I can send and receive when i put on my default policy with no restrictions at all.
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Old 12-18-2007, 04:44 AM   #7 (permalink)
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Well... sounds like you're just going to have to work through policy settings. Create a test policy, and start changing options and testing.
Without seeing your whole policy it is hard to ascertain where the issue is. Also, I am no expert on MMS, but... my guess is that the messages attempt to use the telco network to download content to the device (?) so maybe if you have "allow other message services" set to FALSE (i.e. routing all "browser" traffic through MDS) you might have a problem. Not sure at all, but that would be where I'd start.
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Old 12-18-2007, 06:44 AM   #8 (permalink)
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Have you set "allow other browser services" to false? This must be configured to true. Else MMS will not work.
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Old 12-18-2007, 01:29 PM   #9 (permalink)
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Quote:
Originally Posted by acnst View Post
Have you set "allow other browser services" to false? This must be configured to true. Else MMS will not work.
Yes... i have set that as well.

Ive got it working after blindshooting policies

I needed peer-to-peer and something like wap configuration enabled.

I cant remember exactly and maybe only 1 of them would have done the trick, however now i can finally receive MMS as well

Sound really strange dont you think?
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Old 07-02-2008, 04:27 PM   #10 (permalink)
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Check this out;
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Old 07-03-2008, 08:15 AM   #11 (permalink)
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Firewall policy?
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Old 07-03-2008, 08:21 AM   #12 (permalink)
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IT Policy > Security Policy Group > Firewall Block Incoming Messages
You probably have MMS selected here.
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