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Old 12-20-2007, 02:26 PM   #1 (permalink)
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Default Can't initialize user who origianally was working

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User was working on BES(4.1.2.25) working with both a Exchange 2007 & Exchange 2000 server. His mail account was on the Exchange 2000 server which was replaced with another Exchange 2007 server(branch office). After moving his mailbox to the new Exchange 2007 server his Blackberry stopped receiving from the BES. I made sure that the BESAdmin has rights on the new server. Used the following from Gary Cutri - Install Guide (Exchange 2007 BES Install Guide - 100% Fully Functional)

3. From the Exchange 2007 server open the “Exchange Management Shell” which can be found in the Exchange program group. From EMS run the following two scripts to set the delegate control and required permissions:

get-mailboxserver <mail_server_name> | add-exchangeadministrator BESAdmin –role ViewOnlyAdmin

get-mailboxserver <mail_server_name> | add-adpermission –user BESAdmin –accessrights GenericRead, GenericWrite, ExtendedRight –extendedrights Send-As, Receive-As, ms-Exch-Store-Admin[/i][/i]

I deleted the user from Blackberry Manager and added him again but when I try to activate the status stays as initializing. He runs Enterprise activation and it also seems to hang.

Any suggestions?
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Old 12-20-2007, 03:51 PM   #2 (permalink)
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Try using the IEMSTest utility for the user. If it fails then you don't have access to his mailbox.

Use this command to get the permissions listed just to check that they are set:

get-mailboxserver <server_name> | get-ADpermission -user <service_account_name> | Format-List

Also where the EA is hanging check that the ETP email is arriving in the mailbox unmodified. If it is in the Inbox unmodified then check the Application Log in the Windows Event Viewer for warnings/errors from the BlackBerry Messaging Agent for that user.

Also, what version of MAPI32.dll do you have on the BES? Mixed Exchange environments with Exchange 2007 are tricky because earlier versions of Exchange don't work well with the 2007 MAPI and CDO cleint and Calendar does not always work for Exchange 2007 users when you have the Exchange 2003 ESM installed.

So, try the IEMSTest and check for the ETP email first.
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Old 12-28-2007, 04:22 PM   #3 (permalink)
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After moving to Exchange 2007 from 2003 we had to update the BES to the latest service pack before we could get our BlackBerry users to activate. The same thing happened to use, but we are seeing an intermittent problem with some of the users who have been move to 2007sp1. Appts created on the BB don't sync to the users Outlook 2003. They can synch from OL2003 to the BB but not from the BB to OL.
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Old 12-28-2007, 07:14 PM   #4 (permalink)
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The Calendar issue is more than likely due to the version of CDO.dll registered on the BES. In a mixed Exchange environment, like 2003 and 2007, you will have Calendaring issues because the 2003 cdo does not work well with Exchange 2007 and vice versa with the 2007 cdo and Exchange 2003. Most of the Calendar issues are either cdo.dll or permissions. If you tried doing a Calendar app from BB to Outlook 2003 and then check the MAGT log for that users email you should find a cdo error of some sort.

Check the cdo.dll version on the BES, you will find that in the MAGT log as well. When running Exch 2003 and Exch 2007 together it's best to still use the Exch 2003 MAPI and CDO on the BES, until you decommission the Exch 2003 server.
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