Originally Posted by totalstu
We have 57 BES users. One can not send. Get's the dreaded red X. When I open the red x message the status is "Service Blocked". I checked the permissions (all look normal), deleted and recreated the user, wiped the handheld, etc, with no luck. The issue resembles the send as domain admin issue as when I first activate the send works but like 10 minutes later it no longer does. This user is not an admin of any sort.
Hopefully someone can offer some suggstions and/or guidance to resolve this.
juwaack88 is correct in that it's a service problem, however I disagree that a PIN won't work. Depending on the provider, if your user has a Personal BlackBerry Data Plan rather than an Enterprise Data Plan, the BES account can get a "Service Blocked" message, but BIS and PIN messages will work fine.
As indicated, contact the provider to fix the problem.
Just had it happen on one of the 4,800+ BES users I support (well actually about 1,500 in my region).