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Old 12-27-2007, 08:54 AM   #1 (permalink)
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Default One user can't send - Red x

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We have 57 BES users. One can not send. Get's the dreaded red X. When I open the red x message the status is "Service Blocked". I checked the permissions (all look normal), deleted and recreated the user, wiped the handheld, etc, with no luck. The issue resembles the send as domain admin issue as when I first activate the send works but like 10 minutes later it no longer does. This user is not an admin of any sort.

Hopefully someone can offer some suggstions and/or guidance to resolve this.

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Old 12-27-2007, 09:16 AM   #2 (permalink)
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Service blocked is a carrier issue. To verify, try sending a PIN message from/to the device - that probably won't work either.

Contact the carrier and they need to fix the data plan.
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Old 12-27-2007, 09:20 AM   #3 (permalink)
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Quote:
Originally Posted by totalstu View Post
We have 57 BES users. One can not send. Get's the dreaded red X. When I open the red x message the status is "Service Blocked". I checked the permissions (all look normal), deleted and recreated the user, wiped the handheld, etc, with no luck. The issue resembles the send as domain admin issue as when I first activate the send works but like 10 minutes later it no longer does. This user is not an admin of any sort.

Hopefully someone can offer some suggstions and/or guidance to resolve this.

Thanks
juwaack88 is correct in that it's a service problem, however I disagree that a PIN won't work. Depending on the provider, if your user has a Personal BlackBerry Data Plan rather than an Enterprise Data Plan, the BES account can get a "Service Blocked" message, but BIS and PIN messages will work fine.

As indicated, contact the provider to fix the problem.

Just had it happen on one of the 4,800+ BES users I support (well actually about 1,500 in my region).
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Old 12-27-2007, 09:21 AM   #4 (permalink)
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Ok, I activated the user on a different blackberry and so far it has been 20 minutes and there is no issue sending. This makes me believe the issue is device related.

Could it also still be carrier related?

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Old 12-27-2007, 09:25 AM   #5 (permalink)
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Does the new device have the same phone number?
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Old 12-27-2007, 09:30 AM   #6 (permalink)
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Originally Posted by juwaack68 View Post
Does the new device have the same phone number?
No, each device has a different number. The new device is a 7250 while the other device was a 7520 so I can't even give the user the 7250 as he needs MIKE access as well as email. I guess I'll have to get a replacement 7520.
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Old 12-27-2007, 09:37 AM   #7 (permalink)
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Try contacting the carrier first....
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Old 12-27-2007, 10:27 AM   #8 (permalink)
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I contacted the carrier. They did something and had me do a master radio reset. I then configured the user to the BB that was having issue and it's been 20 minutes and so far so good.

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