I'm the one who got the original 4.1.4 MR4 hotfix released. I don't mind distributing it because it is a huge software development lapse on the part of RIM. Hopefully if you use it (AT YOUR OWN RISK), it will solve your issues and get your CEOs CIOs off your back.

Fritz & Alex, I've sent the 4.1.4 MR4 fix to you.

Will,

Can this update be installed on 4.1.4.26?

Many thanks

Hi Will,

I've received the fix. Thank you so much. CEO and Dept Directors are on my back for weeks already that make me unable to sleep. They use BlackBerry extensively and travel fequently. It is outrageous that OOF is not working and unacceptable !

I called RIM again and the tech I spoke to knew nothing about this issue and offerend no assistance. I hope the information on a patch in the coming week is accurate. This is affecting upper management and of course all fingers are pointed squarely at me.

I've got the same issue with BES 4.1.4 MR4 (Bundle 134). Please send fix to theseilers11 at hotmail dot com.

Can anyone with the 'hotfix' that WillFulmer originally posted about please email it to me. I cannot PM anyone but staff so I can't send a PM to Will to request it. Thanks

I just pointed my management to this thread. The ball is in RIM's court now.

What's your email and I'll send it.

Any chance you could send the fix to me as well.

sgmess at hotmail dot com

Thanks

WillFulmer, distributing software received from RIM is probably in violation of the license agreement you've agreed to. Just a word of warning.

Instead of providing someone software that you shouldn't be doing, why not provide the SDR you were given and tell people to call RIM up and receive the official patch themselves ...

I have spoken to RIM and received the following depending on who I could speak to at the time.

i) There is no fix available.
ii) The fix is beta and not available yet.
iii) It will be fixed in 4.1 SP5 MR1, this will be released soon (and we all now when that means)

Until then I have a lot of angry BB users

Will, oxtoby at hotmail dot com. Appreciate it.

RQST00004542528 was our ticket number. Can't find the SDR

SDR from another company was: 145355

Would someone pls send me along this fix. Been pulling my hair out with troubleshooting it until I saw this thread! My email is sewalsh [at] gmail [dot] com

Thanks in advance.

can someone confirm or deny if the recent updates from RIM resolve the issue?

Service Pack 6 - 17-Jul-06[sic] (i am sure that is suppose to be 08)

Service Pack 5 Maintenance Release 1 - 17-Jul-08

Service Pack 4 Maintenance Release 6 - 09-Jul-08

From what I was told, the Out Of Office issue is fixed in 4.15mr1 and 4.16, but not 4.14mr6. Also, I was told not to use the OOF quickfix on 4.14mr6. Those of us running Exchange 2007 mailbox servers are out of luck on 4.14 to get all of the current fixes running together. RIM's recommendation is to go to 4.16 (both from T-support and our TAM)

I installed 4.1.5 mr1 today and it fixed the issue. I then installed sp6 and everything is running great. What a relief!

Is that service pack fix the issue with OOF using outlook 2003 with BES and exchange 2007 that getting old replies? Because on my case when all the users that has blackberry setup their OOF using outlook 2003, the OOF message didn't get updated, I mean when I tried to send an e-mail i got the old OOF message not the latest one.

Please help.

Thanks in advance.

yes it will resolve that issue.

Hi rfazio,

Thanks a lot.

So just to confirm, does 4.1.6 include ???

SDR 162722 - In BlackBerry Enterprise Server Version 4.1 SP5, in certain circumstances, Microsoft Outlook 2007 displayed an old out-of-office message rather than the message that was updated on the BlackBerry device.
In BlackBerry Enterprise Server Version 4.1 SP5 MR1 and later, this issue is resolved.

Thanks
-Will

Yes 4.1.6 does resolve this problem. You can skip the maintenance release and go directly with sp6.

After reading the release notes, I do not see where this is fixed in SP6. Maybe I am going blind, but I don't see it.

EDIT:
Sorry I found it in 4.1 SP5 MR1

"SDR 162722
In BlackBerry Enterprise Server Version 4.1 SP5, in certain circumstances, Microsoft Outlook 2007 displayed an old out-of-office message rather than the message that was updated on the BlackBerry device.
In BlackBerry Enterprise Server Version 4.1 SP5 MR1 and later, this issue is resolved."

You are correct. It is not mentioned in the release notes for SP6. It is only mentioned in the release notes for SP5 MR1. But all service packs contain the previous versions maintenance releases. That is what RIM's highest tier of support has told me.

Can anyone else who is using Exchange 2007 and 4.1.6 confirm this?

I upgraded to BES 4.1 SP6 last Friday and everything has been fine since. The OOF messages are correctly delivered all the time, no matter if you set them on Outlook 2003, Outlook 2007 or the BB. I'm on Exchange 2007 SP1.

Hope this helps!

I can confirm as well that we are using Exchange sp1 and BB 4.1.6 and Out of office functionality is restored to proper use, this is in qa for us right now but we are rolling to production this weekend.

I am running 4.1.6 with MS Exchange 2003 and 2007 servers...still have a few users with OOF problems.
I have opened a ticket with RIM.

After reviewing the SP6 Release Notes seen here
http://na.blackberry.com/eng/deliver...ease_Notes.pdf

I do not see anything relative to the out of office problem.

Needless to say, we just upgraded one of our clients with this issue to SP6 and the issue is still present. Can anyone verify that their issue is resolved after upgrading to SP6?

According to the technician I spoke with at RIM, this fix was included in SP5 MR1.

The only temporary fix -> the user needs to update OOF via OWA.

RIM's recommendation:

Please remove the user from the BlackBerry Sever, run the DB clean utility (Do not run on Server) on this users mailbox, re-activate the user and re-test.

I have yet to perform RIM's recommendation.

Also, I noticed this with SP6 on our clients install..

FileCopy(SourceName=BLACKB~1.EXE|BlackBerryAgent.e xe,SourceCabKey=F3_BlackBerryAgent.exe,DestName=Bl ackBerryAgent.exe,Attributes=16384,FileSize=657829 8,PerTick=32768,,VerifyMedia=1,,,,,CheckCRC=0,Vers ion=4.1.6.11,Language=1033,InstallMode=126091264,, ,,,,,)
MSI (s) (7C:C4) [21:36:08:748]: File: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe; Won't Overwrite; Won't patch; Existing file is of an equal version
MSI (s) (7C:C4) [21:36:08:748]: Executing op: FileCopy(SourceName=BLACKB~1.PDB|BlackBerryAgent.p db,SourceCabKey=F4_BlackBerryAgent.pdb,DestName=Bl ackBerryAgent.pdb,Attributes=16384,FileSize=187115 52,PerTick=32768,,VerifyMedia=1,,,,,CheckCRC=0,,,I nstallMode=126091264,HashOptions=0,HashPart1=73141 6485,HashPart2=938065055,HashPart3=-1993194067,HashPart4=1109244228,,)
MSI (s) (7C:C4) [21:36:08:818]: File: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryAgent.pdb; Won't Overwrite; Won't patch; Existing file is unversioned and unmodified - hash matches source file

They were on 4.1.5 previously.

this is with Exchange 2007 by the way.

Correct with MS Exchange 2007 mailboxes.
The problem is isolated to just a few users.

So judging by the install logs, the files in 4.1.5 are unchanged in 4.1.6 for this issue.

Can anyone confirm that BlackberryAgent.exe and BlackberryAgent.pdb were changed from 4.1.5 and 4.1.6?

UPDATE!

All users are working with SP6, we had one user update their OWA away message and we had to re-activate the other on the BES, all is well now.

I went from SP5 to SP6 and skipped the MR and our Help Desk received 3 calls yesterday alone regarding this issue. Is it possible for me to go back and install the MR after I have already installed SP6?

The commonality I can find that stands out among these users is...
The users have mailboxes in 2007 but they are using Outlook 2003

Removed user from BES -> re-add -> OOF issue fixed

I'd like to avoid that if possible. We have 2 guys supporting 300 handhelds.

I think tonight I'm going to uninstall BES and then go 4.1.5 > 4.1.5 MR1> 4.1.6