BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-09-2008, 06:38 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2007
Model: 7100t
PIN: N/A
Carrier: Verizon
Posts: 25
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Messages that are read and/or deleted are not sync'd until late night

Please Login to Remove!

When I first started the BES, users' email would be fast, as in if they read or deleted the message on their computer's groupwise, the blackberry would mark it read or delete it almost instantly. Same thing if they did this on their blackberry. It would mark the message read or would delete it on their computer's groupwise.

Now it doesn't mark read or delete anything almost instantly. During a certain time overnight everything syncs up again.

How can I change my settings or clear out some file to make this happen again almost instantly? Thanks in advance!
Offline  
Old 01-12-2008, 06:41 PM   #2 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sounds like possible performance issues with your mail server(s). I don't know GroupWise ... but from Exchange world things like this come from mail server performance issues or network issues.
Offline  
Old 01-14-2008, 08:18 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2007
Model: 7100t
PIN: N/A
Carrier: Verizon
Posts: 25
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by hdawg View Post
Sounds like possible performance issues with your mail server(s). I don't know GroupWise ... but from Exchange world things like this come from mail server performance issues or network issues.
Our mail server goes offline every night for backups. Do I need to restart the BES's services every morning?
Offline  
Old 01-14-2008, 08:40 AM   #4 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by JFV1134 View Post
Our mail server goes offline every night for backups. Do I need to restart the BES's services every morning?
I don't know about GroupWise, but if this was Exchange the answer would be yes.

You take your servers offline for backups?!?!?! Isn't there a way to do this while they're online?
Offline  
Old 01-14-2008, 09:15 AM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Oct 2007
Model: 8830
PIN: N/A
Carrier: Sprint, Alltel
Posts: 262
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by JFV1134 View Post
Our mail server goes offline every night for backups. Do I need to restart the BES's services every morning?
Just schedule the bes to restart after the backups are done if you have to take the mail server down for the backups.
Offline  
Old 01-14-2008, 01:55 PM   #6 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This could be a windows auto task based of a command line but you take your server offline for backups? Curiously, veritas issue with performance and your mail server?
Offline  
Old 01-15-2008, 11:09 AM   #7 (permalink)
Thumbs Must Hurt
 
Join Date: Nov 2006
Model: 8700r
Carrier: Rogers Wireless
Posts: 59
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

For the sync delay, take a look at KB04660 (Mail Reconcile process can cause a delay in wireless reconciliation).

For the online email backups, you can use the Novell dbcopy.nlm database copy tool.

For the BES server restarts, weve never had to restart BES after a GroupWise restart.
Offline  
Old 01-16-2008, 06:29 AM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jun 2007
Model: 9700
OS: 5.x.x.x
PIN: N/A
Carrier: AT&T
Posts: 394
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have this same problem and I swear it only started in the past few weeks. Whether I read or delete messages on my PC or my Blackberry it would sync with the other almost instantly. Now it never seems to sync at all automatically and at times even when I do a manual reconciliation it still doesn't get the two in sync with each other. Other times it will.
Offline  
Old 01-16-2008, 12:34 PM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: Nov 2006
Model: 8700r
Carrier: Rogers Wireless
Posts: 59
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This is the closest i've seen to it:

KB05381 - Duplicate messages delivered to the BlackBerry device with different Read statuses

Are you up to date on your GroupWise OAPIs?

KB04164 - How to update the Novell GroupWise Object API
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.