BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-13-2008, 10:07 AM   #1 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8700g
PIN: N/A
Carrier: t-mobile
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Help! Very confused about blackberry exchange servers

Please Login to Remove!

Hi there,

This may seem like a really simple question, but it's confusing me so much.

We have just had a new email exchange server installed where I work and now the 4 or 5 people that use blackberries can't get the email function to work for love nor money. Their personal email accounts (aol, hotmail etc) are working still, it's just their corporate email that isn't.

For them to be able to receive email to their blackberries as they did before our computers were networked and the server was installed, do we HAVE to purchase and install a blackberry server? I can't seem to find any clear information about this....

Thanks!
Offline  
Old 01-13-2008, 10:37 AM   #2 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Welcome to the forums!

Are these people using the BlackBerry Desktop Redirector?

To know if you have to do anything different you need to explain how your email was setup prior to implementing Exchange. For the best integration you might look to purchase BlackBerry Professional Software; which gives you a near Full BES experience at a fraction of the cost. Check out the "Compare" tab.
Offline  
Old 01-13-2008, 04:53 PM   #3 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8700g
PIN: N/A
Carrier: t-mobile
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for such a quick response!

No, they've been having their email automatically forwarded to their blackberries through pop/imap accounts. Is such a method compatible with an exchange server?

If not, maybe getting the Blackberry Professional Software is going to be the best resolution....

Last edited by CatMac : 01-13-2008 at 05:19 PM.
Offline  
Old 01-13-2008, 07:35 PM   #4 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Do you have OWA setup with Exchange? They could connect via HTTPS through BIS? You could also use Exchange to forward a copy of all of their mail to their external BIS address.

That said, the best solution would be to implement BlackBerry Professional Software; it really will give you the best experience out of all.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.