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Old 01-13-2008, 07:23 PM   #1 (permalink)
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I have setup a BES 4.1.4 server on a Windows 2003 Server Standard SP2 machine and have installed and given all the permissions needed to run BES. The problem I have is that the device will active fine and sync the emails and calendar items, but will not sync the tasks and contact lists.

I have doubled checked the permissions and compared the .dlls as stated in other threads. I have wiped the device twice and it still does not work. The device does not seem like it finishes the activation and in the BES, I cannot see the device information.

Any thoughts?
Old 01-13-2008, 08:29 PM   #2 (permalink)
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Welcome to the forums!

Do other devices have any problems? What is the model & OS of the device? Does another device of the same model / OS work fine? Does this user work fine with another device?
Old 01-14-2008, 05:34 AM   #3 (permalink)
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Also this sounds obvious, but have you definitely added the contacts path etc to the user's account profile on the BES?
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Old 01-14-2008, 08:00 AM   #4 (permalink)
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Is bi-directional synchronzation enabled at the server and user level on the BES? Is wireless sync enabled for each application on the BlackBerry device? I would check that as well. Ensure that the BlackBerry Sync service is running or try restarting it as well.
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