01-14-2008, 11:49 AM
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Is there a wireless sync option in address book options on the BlackBerry? That could be a service book issue.
The logs to look in are MAGT and SYNC. SYNC will probably provide more info than the MAGT log but the MAGT log contains a line about almost every issue.
You could try deleting and resending the desktop[SYNC] service book and make sure that the user can see the address book in the list of items to sync during the activation.