BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 01-14-2008, 03:25 PM   #1 (permalink)
Thumbs Must Hurt
 
centrekin's Avatar
 
Join Date: Dec 2006
Location: Mississippi
Model: 9630
OS: 5.0.0.591
Carrier: Verizon
Posts: 102
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation Database Issues

Please Login to Remove!

I just recently completed a Depolyment of new Blackberry 8830 devices, and some of the users devices are reporting back incomplete information or nothing at all.. Some of the phone numers are listed at 0000000124. Do you think this could be a bad Enterprise Activation? Incomplete information regarding user devices is not very helpful when on the phone touble shooting issues with Wireless providers..

Thanks for the help in advance.
Offline  
Old 01-14-2008, 03:34 PM   #2 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

1. What environment are you running? Domino / GW / Exchange?

2. Did you do a backup old device and restore to new and then provision?

3. How many user's are affected?

Try clearing out the service books and re-provision (using Desktop Manager) OR delete the Desktop [SYNC] Service book and Undelete. Also, before doing so, clear the messages queue.

I would prefer you clear the service books and start fresh.
Offline  
Old 01-14-2008, 03:57 PM   #3 (permalink)
Thumbs Must Hurt
 
centrekin's Avatar
 
Join Date: Dec 2006
Location: Mississippi
Model: 9630
OS: 5.0.0.591
Carrier: Verizon
Posts: 102
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Environment: Exchange 03
Bes: 4.1.2
Approximately 10 Users affected by this issue. Most of the EA's were done on the fly without Backup and restore done...

I will attempt your idea and see how this works.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

5Pcs AT24C256C-SSHL-T Eeprom Sserial 256Kb At SOP-8 AT24C256
$1.56
5Pcs AT24C256C-SSHL-T Eeprom Sserial 256Kb At SOP-8 AT24C256 pictureLot Of 100 PIC16CR83-04I/S0 EEPROM 8-Bit Microcontrollers. New
$90.0
Lot Of 100 PIC16CR83-04I/S0 EEPROM 8-Bit Microcontrollers. New picture 24LC02B-I/P, DIP-8 , 24LC02B , 24LC02 Serial EEPROM , USA seller ,fast delivery
$10.0
 24LC02B-I/P, DIP-8 , 24LC02B , 24LC02 Serial EEPROM , USA seller ,fast delivery picture1 pc, ATMEL 28C64, AT28C64-25SI parallel 8Kx8 EEPROM (7A1k)
$1.39
1 pc, ATMEL 28C64, AT28C64-25SI parallel 8Kx8 EEPROM (7A1k) pictureSMAKN USB Programmer CH341A Series Burner Chip 24 EEPROM BIOS LCD Writer 25 SPI
$13.76
SMAKN USB Programmer CH341A Series Burner Chip 24 EEPROM BIOS LCD Writer 25 SPI  picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.