BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-14-2008, 10:51 PM   #1 (permalink)
New Member
 
Join Date: Jan 2008
Location: Australia
Model: 8100
PIN: N/A
Carrier: Vodafone
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Upgrading users to new model

Please Login to Remove!

BES admin nOOb here
I have successfully moved 3 users to a 8100 Pearl, all i did was pick úser reload>Set a new activation password>reactivated the BB hand held.
Now on to the 4th unit and it just won't activate, using the same procedure.I've wiped the HH to make sure and still no change. I'd rather not delete and recreate the user, but if that's all i'm left with then i will.
BES 4.1.3.18.
Any ideas??
Thanks.
Offline  
Old 01-14-2008, 10:53 PM   #2 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Welcome to the forums.

Could be a device issue. Can you send/receive PIN messages to/from the new device?

I've never done the reload for a new device for an existing user. Just set the activation password and activate.....
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 01-14-2008, 11:04 PM   #3 (permalink)
New Member
 
Join Date: Jan 2008
Location: Australia
Model: 8100
PIN: N/A
Carrier: Vodafone
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the welcome.
I swapped units too and same result.


Did not try to send/receive PIN messages to/from the new device, till i find more info i've given back the old model and user is still working with it as normal.
I picked up the user reload idea from a Google-so far Google hasn't found me an answer.
Offline  
Old 01-14-2008, 11:11 PM   #4 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Clear the pending messages queue for this user, delete the dekstop [sync] service book and re-provision the handheld.
Offline  
Old 01-14-2008, 11:20 PM   #5 (permalink)
New Member
 
Join Date: Jan 2008
Location: Australia
Model: 8100
PIN: N/A
Carrier: Vodafone
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by amukhey View Post
Clear the pending messages queue for this user, delete the dekstop [sync] service book and re-provision the handheld.
Thanks-i''ll have to look up how to do that (BES nOOb)
Offline  
Old 01-14-2008, 11:27 PM   #6 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Welcome,

On your BlackBerry Server Manager (Start-Programs-BlackBerry Enterprise Server-BlackBerry Server Manager),

1. Click the Server name on the left side and highlight the username on the right side.

2. On the bottom half of the screen, the last option, expand it and it says purge pending messages.

3. Delete the service book Desktop [SYNC] from the handheld.

4. Plug in the device via usb or set an email for activation and provision the device.
Offline  
Old 01-15-2008, 12:35 AM   #7 (permalink)
New Member
 
Join Date: Jan 2008
Location: Australia
Model: 8100
PIN: N/A
Carrier: Vodafone
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by amukhey View Post
Welcome,


3. Delete the service book Desktop [SYNC] from the handheld.

.
No Service Books in the unit to delete.

Last edited by daffy67 : 01-15-2008 at 12:43 AM.
Offline  
Old 01-15-2008, 02:27 AM   #8 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

ok that is a possibility, did it work?
Offline  
Old 01-15-2008, 04:59 PM   #9 (permalink)
New Member
 
Join Date: Jan 2008
Location: Australia
Model: 8100
PIN: N/A
Carrier: Vodafone
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm trying again as i type, not confident though..
Offline  
Old 01-15-2008, 06:41 PM   #10 (permalink)
New Member
 
Join Date: Jan 2008
Location: Australia
Model: 8100
PIN: N/A
Carrier: Vodafone
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Still not working so i deleted the user and then added user to BES tostart again.
Activation still not working...
Offline  
Old 01-15-2008, 06:47 PM   #11 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2007
Model: 9630
PIN: N/A
Carrier: Sprint
Posts: 44
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

what is the data coverage indicator show on the BB?
when i have this problem thats usually what it is
Offline  
Old 01-15-2008, 06:53 PM   #12 (permalink)
CrackBerry Addict
 
bertiebassett's Avatar
 
Join Date: Aug 2005
Location: London, UK
Model: 9700
Carrier: O2
Posts: 961
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

and are you moving their existing SIM card across from the current device - if not then the carrier has either (a) not activated new sim card or (b) it's not on the correct plan (if new mobile numbers are being issued!)
__________________
LOTS of answers here: Main Page - BlackBerryFAQ
Offline  
Old 01-15-2008, 06:55 PM   #13 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2007
Model: 9630
PIN: N/A
Carrier: Sprint
Posts: 44
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by bertiebassett View Post
and are you moving their existing SIM card across from the current device - if not then the carrier has either (a) not activated new sim card or (b) it's not on the correct plan (if new mobile numbers are being issued!)
thats exactly what i was hinting to
Offline  
Old 01-15-2008, 06:59 PM   #14 (permalink)
New Member
 
Join Date: Jan 2008
Location: Australia
Model: 8100
PIN: N/A
Carrier: Vodafone
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same SIM, same phone #, just new 8100 handheld.
It is giving me 'Server Not responding' but that's not true as i'm sitting here working with it.
Offline  
Old 01-15-2008, 07:07 PM   #15 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2007
Model: 9630
PIN: N/A
Carrier: Sprint
Posts: 44
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

what does the data coverage indicate?
Should show just to the left of the signal bars on the main screen.
Offline  
Old 01-15-2008, 07:14 PM   #16 (permalink)
New Member
 
Join Date: Jan 2008
Location: Australia
Model: 8100
PIN: N/A
Carrier: Vodafone
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've got in capitals GPRS which is what it needs to be?
Offline  
Old 01-16-2008, 10:54 AM   #17 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

GPRS, Re-created user, using bes manager to provision, not activating....something doesnt add up.

Why not start fresh being-perform a backup of the handheld and do a wipe. try provisioning and then do a restore of only the key items, sms, messages, address book, to do, etc.
Offline  
Old 01-16-2008, 11:29 PM   #18 (permalink)
New Member
 
Join Date: Jan 2008
Location: Australia
Model: 8100
PIN: N/A
Carrier: Vodafone
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I emailed Vodafone about my problem and i don't know what they did, but not long after that it activated.
I'll see if i can find out more.
Offline  
Old 01-17-2008, 06:22 PM   #19 (permalink)
New Member
 
Join Date: Jan 2007
Location: SFV
Model: 7290
Carrier: cingular
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sounds like the DATA plan from the provider was incorrect. I have run into that many many times.
Offline  
Old 01-17-2008, 06:36 PM   #20 (permalink)
Talking BlackBerry Encyclopedia
 
BBHorrigan's Avatar
 
Join Date: May 2007
Location: Boston
Model: 8900
OS: 5.1
PIN: N/A
Carrier: AT&T
Posts: 285
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

why dont you want to remove/readd the user?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.