BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-15-2008, 09:28 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
ZeroKool's Avatar
 
Join Date: Aug 2006
Location: stl, MO
Model: 8330
PIN: nope
Carrier: verizon
Posts: 314
Post Thanks: 2
Thanked 0 Times in 0 Posts
Angry Emails in folders being moved upon Activation

Please Login to Remove!

When ever a user enterprise activates all of their emails that were in folders are moved to their inbox. Not duplicated, but moved. It has happened to me on 2 different bes servers with probably 3 different people. Happened on 4.0 bes and 4.1.3 bes. Both DOMINO.

All the correct steps are taken before activation. Wipe device. Create new bes profile. bla bla bla.

Anyone heard of anything like this? Needless to say, my users get very pissed when this happens. Most users have around 1000 emails filed in around 100+ folders. Thank god for backups, but it's still a pain.

__________________
Me likey BlackBerry
Offline  
Old 01-15-2008, 10:58 AM   #2 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

Does this happen for all of your users, or just specific users?
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 01-15-2008, 11:53 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
ZeroKool's Avatar
 
Join Date: Aug 2006
Location: stl, MO
Model: 8330
PIN: nope
Carrier: verizon
Posts: 314
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default

specific. If it was all, then I would deff be calling RIM on it. Manage around 500 users on 4 diff bes servers. This problem has only happened to about 3 people.
__________________
Me likey BlackBerry
Offline  
Old 01-15-2008, 01:02 PM   #4 (permalink)
CrackBerry Addict
 
mahoward's Avatar
 
Join Date: May 2005
Model: 8900
Carrier: T-Mobile
Posts: 560
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Do the MAGT logs have any info? Do the mail messages have a last modified by of the BES server or the user?
__________________
BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices
Offline  
Old 01-15-2008, 01:13 PM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
ZeroKool's Avatar
 
Join Date: Aug 2006
Location: stl, MO
Model: 8330
PIN: nope
Carrier: verizon
Posts: 314
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default

In the MAGT logs all I see is "ModifiedByName detected change"
Know what that means?
__________________
Me likey BlackBerry
Offline  
Old 01-15-2008, 02:03 PM   #6 (permalink)
CrackBerry Addict
 
mahoward's Avatar
 
Join Date: May 2005
Model: 8900
Carrier: T-Mobile
Posts: 560
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Check the properties of the moved messages to see what last updated them, whether it was the BES server or the user or some other server. All that says is that the BES saw that they were changed by something.
__________________
BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.