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Old 01-15-2008, 01:18 PM   #1 (permalink)
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Default Unable to push new password

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We have just implemented our blackberries and BES 4.1.4.x

We have a few users that are still getting used to the password locks.. and some have forgotten their passwords. To help them out without making them wipe the phones, I simply wanted to send a password change/lock on their devices. However, it seems that its not working.

In looking at their user stats, its showing a "password status: error" and "IT Policy Status Message:". The IT policy status message is actually three symbols.

I had two users experience this, one has "remembered" their password and is using it again. But I'm afraid that there is some hangup and that command will execute later on and confuse them. The other one is two tries from having their phone wiped.

Anyone seen this before? I can seem to find anything on this "password status" issue.

Thanks,
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Old 01-15-2008, 01:52 PM   #2 (permalink)
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Have you or the user enabled content protection (encryption) on the device? If so, you cannot use the set password command from BB manager or through the Remote Admin service

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Old 01-15-2008, 02:37 PM   #3 (permalink)
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Quote:
Originally Posted by jmklause View Post
Have you or the user enabled content protection (encryption) on the device? If so, you cannot use the set password command from BB manager or through the Remote Admin service

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Excellent. Well... it really sucks. But it make 100% sense now.....

Thanks for the info!
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