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Old 01-15-2008, 04:00 PM   #1 (permalink)
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Default MDAC install problem 03 SP2, bes4.1.4 fresh install

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Greetings everyone, just wondering if I can verify and/or get a bit of assistance on an issue I am having...

I am doing a fresh install for the first time of BES414 on a Server03 box, which I (apparently shouldn't have?) ran all updates on after getting just the OS on board. The updates of course included Server03 SP2.

I am following the RIM provided instructions step by step (and having to do quite a bit of extra research along the way to clear up contradicting steps or steps which are not nearly detailed enough, all of which has become quite annoying), and am to the point of installing "MDAC 2.8 SP1 or MDAC 2.8 SP2"... and I am stuck, and really hoping that I am not reading and understanding what I think am from another thread that is nearly 3 years old and is closed...

So - I am posting - referencing an antiquated thread - to see if I am in fact understanding this correctly, and it does in fact need to be done...

When I go to the MDAC Download page (MDAC Downloads), as instructed in Pre-Install steps (it says to install either 2.8SP1 or 2.8SP2) - the first problem is there is no MDAC 2.8SP2... only SP1.

The 2nd problem occurs when trying to install the MDAC SP1... I receive an error message indicating that the OS (Server03 SP2) is not supported to install MDAC2.8SP1 and it aborts.

Searching based on that error, I landed here on bbf, and subsequent searching yielded this thread: Windows 2003 SP 1 = MDAC 2.8 SP1?

According to that thread - I have to roll the server back to 2003 SP1 in order to install MDAC... which poses the 3rd problem. Is this in fact the case? Can anyone verify??? There is a link in that thread on how to do it without rolling back, but it is a bad link.

Now - I ran the MDAC analysis tool on the MDAC install page, and it keeps coming back with "unknown version", so I went into the registry and located the following:

hklm/software/classes/MDACVer.Version/CurVer

MDACVer.Version.2.80

Should I assume it is not MDAC2.8SP1 or 2?

On top of all that - if I do have to indeed roll back - that presents problem #4 - as I never went from SP1 to SP2 in the first place... but the updates went straight to SP2. If I go back, then apply SP1 - of course I will lose damn near everything I have been working for the last day and a half to set up on this server so I can get BES installed on it - providing I can even find SP1. Can I then go back to SP2, or should I leave it alone?

Lastly - if this is in fact the case - why in the HELL wouldn't RIM publish clearly in their wonderful online install docs NOT to apply SP2 to the OS before letting you get elbows-deep into it!?!?

Not meaning to rant - but I have had entire domain migrations go smoother than installing this bloody system for my company. Could anyone shed some light on this and hopefully show me some good news?

Thanks in advance...

Last edited by srobak : 01-15-2008 at 04:02 PM.
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Old 01-15-2008, 04:38 PM   #2 (permalink)
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Windows Server 2003 SP1 and higher already has MDAC 2.8 SP2 installed and it is not available for download from Microsoft, I don't know why either, kind of stupid really. So you don't need to get MDAC, sometimes the MDAC component checker doesn't recognize the version installed either.

RIM would never made you change anything like that in your environment, the BES is designed to work with it, not against it.

It's nice to see someone actually read the documentation first, I dealt with way to many install issues when BES Express rolled out. Too many users trying to be admins, or admins who shouldn't be admins installing a product they know nothing about or even try to learn about it.

There is also a reg key you can lookup that will give you the MDAC version but I forget what it is.

If you have any other questions about the pre-install setup or about the BES itself, let us know.
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Old 01-15-2008, 04:47 PM   #3 (permalink)
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I included the registry key in my post above... from what I gather - it is just plain ol MDAC2.8... I sure hope you are right about MDAC being at SP2 already... that seems to conflict a little with the info in the other thread I mentioned in my post as well. I will have to research it more from M$'s angle I guess.

Thanks for the reply...
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Old 01-15-2008, 05:03 PM   #4 (permalink)
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The reg key is a way to tell but is not always accurate as there is more than one file that makes up MDAC. If the component checker is not able to determine the version then it's possible that MDAC could be corrupted on the box, but MDAC 2.8 SP2 is supposed to installed with Windows Server 2003 SP1. That's always been my experience unless there is something wrong with MDAC and it didn't upgrade properly with SP1.

Did you upgrade to SP1 on Windows Server or was it an install with SP1 built-in? That might make a difference. The only thing I can think of would be to check with Microsoft because that version of MDAC can't be downloaded but they obviously have it.

This won't stop you from installing the BES either, but if MDAC is an issue then you might have database connectivity issues and the database is used for pretty much everything.

I have a Windows 2003 SP1 image that I may install later on a virtual machine. I will check the version of MDAC and let know when the install is done.

Not sure what else to tell ya about MDAC, the last resort is Microsoft of course.
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Old 01-15-2008, 05:08 PM   #5 (permalink)
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Thanks Gibson... it was an SP0 install actually - we haven't bought new media in ages, and that's my fault, on top of silly me deciding to just do all the available updates. :( Learn the hard way I guess.

I found another regkey to look at, and it is reporting something different... so hopefully that is the right one

hklm\software\microsoft\dataaccess\fullinstallver

Says 2.82.3959.0

Which I believe is also mdac2.8 sp2... if so... then I will wipe my brow and proceed (trudge?) onward

Thanks again... looks like it may have been a lot of worry for nothing, which I would rather do than just blast through it and have it not work.
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Old 01-15-2008, 05:36 PM   #6 (permalink)
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That's the key I was thinking about, it's usually correct but I've been told not to trust them as they could be wrong. Sounds like you got the right version to me.

Better safe and sorry, any other questions send em our way.
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