BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-16-2008, 05:32 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2007
Location: France
Model: 8800
PIN: N/A
Carrier: exchange
Posts: 22
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Error log 20301

Please Login to Remove!

Hi everybody, I have quite a lot of problems with some of my users, I get a warning log ID 20301 unale to save user config...
I'm using 4.1.3.18 of bes enterprise.


I also have quite a lots of prioblems with email sync (only for some people, the rights on the mailboxes are ok...

If someone could help me it would be great.

thanks very much.

Bye
Offline  
Old 01-16-2008, 03:52 PM   #2 (permalink)
BlackBerry Extraordinaire
 
gibson_hg's Avatar
 
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Are all Exchange servers local? If not, what are the ping times? Unable to save configuration settings and stats warning means that it could not access the mailbox at that time so it keeps trying.

I would look into both the BES and Exchange server performance and network latency as well.

Also, is MAPI32.dll the same on both the BES and Exchange?
Offline  
Old 01-16-2008, 05:50 PM   #3 (permalink)
New Member
 
Join Date: Mar 2005
Model: 8820
Carrier: AT&T
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

My experience is with BES 4.0.x, but I've seen the 20301 error in the following situations:

1) BlackBerry user has been "hidden" in Global Address List (GAL).
2) Exchange server is inaccessible to BES, or the user's mail store has dismounted.
3) BlackBerry user's mailbox is moved between mail stores on same Exchange server, making it inaccessible to the BES until the Agent is restarted.

The first one can be detected/corrected in ADUC.

Usually the second case is easy enough to see, as you're flooded from calls from users that share the same Exchange server or message store.

To test the third case, use the IEMSTest.exe utility in the /Utility folder for the BlackBerry installation. If the mailbox is accessible using the test utility but the 20301 errors persist, restarting the BlackBerry services seems to resolve the issue.
Offline  
Old 05-21-2008, 06:12 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: May 2008
Location: Manila, Phils
Model: 8320
PIN: N/A
Carrier: Smart Communications PH
Posts: 97
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi there. I have same errors as the thread starter.

Event Type: Warning
Event Source: BlackBerry Messaging Agent MNLBES Agent 1
Event Category: None
Event ID: 20301
Date: 5/xx/200x
Time: 12:24:36 AM
User: N/A
Computer: BESSVR
Description:
{user123@domain.com} Unable to save configuration settings or statistics

I did a test using the IEMSTest.Exe utility. The result was for the user123's mailbox can be accessed BUT the creation of a folder to the mailbox failed.

What does this imply? I checked the Blackberry Service account permissions on that mailbox and it is the same with all the other working mailboxes.

Please advice...
Offline  
Old 05-22-2008, 03:59 PM   #5 (permalink)
BlackBerry Extraordinaire
 
gibson_hg's Avatar
 
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Creation of a folder failed means that you are missing the Administer Information Store permission.

Does this fail for only this user? If so, it's more than likely a mailbox issue. If this does fail for multiple users, then you are missing permissions.

If permissions are set correctly and are inheriting down to the mailbox and public folder store levels then it may be an account issue with the BESAdmin.
Offline  
Old 05-22-2008, 06:08 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: May 2008
Location: Manila, Phils
Model: 8320
PIN: N/A
Carrier: Smart Communications PH
Posts: 97
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks!

I tried it and the the event logs are gone!

What I did was went down to the Exchange System manager, Administrative Groups, I chose the Administrative group of the user indicated in the event log (actually it's more than one user and they are all in the same A. Group)

Then went to the exchange server, listed under "servers" then check the security properties of my BB service account and found out that "Administer Information Store" permission. Also I verified that Send as and Receive as is also allowed, as this is also needed.

here is the link for proper BB service account permissions: BlackBerry Search Results

Thanks all!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.