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Old 01-17-2008, 07:40 AM   #1 (permalink)
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Default About an IT policy

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Before to apply a security policy to all users, I did a test applying the policy to me BlackBerry device. That policy requires a security password. I applied it and all was working fine, but when I have applied the default policy, the password continues appearing. How can I delete the security password? The new policy, with the option Required password configurated as False, doesn´t work.
Any idea?
Old 01-17-2008, 07:50 AM   #2 (permalink)
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Welcome to the forums

Are you able to disable the password on your device under Options -> Security Options -> General Settings?
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Old 01-17-2008, 07:52 AM   #3 (permalink)
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Can you turn off the Password Required option on the handheld in Security Options? The Policy would have turned that option On but it may not have reverted back after applying the default policy again but you should be able to turn it off now.
Old 01-17-2008, 10:17 AM   #4 (permalink)
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I was able to change the Password required option on my handheld, and now it is disabled.
Thanks! I am a beginner BB administrator, so I will be here frequently.
Regards ;)
Old 01-17-2008, 11:54 AM   #5 (permalink)
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Carol, a small tip about enforcing then removing policies:

BB devices always evaluate options, and take the more secure.
SO imagine you enforce a policy which locks the BB after 5 mins and requires a password.
You then put the BB back into the default policy whoch requires no password and does not lock.
The BB device has a look at it's "new" default policy, and in computer logic thinks "hmmm, policy says no password forced. But I have a password set (from the old policy). It's secure to have a password, the user must want it, so I'm keeping it!"

Basically, for many policy options, you can enable them via policy but not then disable them. There is no way to forcibly "turn off" device passwords on BBs via policy. Once passwords have been set by policy or an individual user, there is no way to disable them apart from on the physical device.

You sound like you have a good test plan, but pls be aware of this when rolling out policies - you often NEED user intervention if you find you need to take the policy settings off the device, even when policy reverts to default.
Jadey : Groupware Infrastructure Architect, Denver CO
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Last edited by Jadey : 01-17-2008 at 11:55 AM.
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