Originally Posted by celeb
We do have CP enabled on many devices, so it may just be better to have someone go in and change the IT policy to a blank one without CP and lock/reset the pass to allow for a wipe.
Not quite that easy.
If you NEED CP to be enabled, then turning it off when there is a password problem will not help.
A BB that is encrypted with CP sill has issues accepting a password reset command. You can disable CP, but until all the content protected data has worked it's way off the device, you will still struggle (AFAIK - search the admin forum for content protection, you will see lots of discussions)
There is not really an easy way for end-users to reset BB passwords or wipe/re-activate devices without SOME Admin intervention OR access to BES.