BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-17-2008, 07:59 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: New York City
Model: 8310
Carrier: ATT
Posts: 132
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Nuke handheld

Please Login to Remove!

Besides using the Blackberry console to perform a nuke (for devices which we may not know the password) does anyone know of any alternate way to perform this task? Ideally the solution would involve the least amount of access to the BES possible and would wipe the device completely, so it could be placed back into production if needed.

I've tried the javaloader but was requested for a password, and obviously the same results were obtained through JK_Cmder

Thanks in advance!
Offline  
Old 01-17-2008, 08:01 AM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

If you enter the incorrect password 10 times it will wipe the device. It will come back up asking you for a new password. Put in something easy like 'pass'. That way you can access the device. You will lose all data on the device. But from your post it looks like you are not concerned about that.
Offline  
Old 01-17-2008, 10:07 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: New York City
Model: 8310
Carrier: ATT
Posts: 132
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah, I should have included that in my original post as well... The solution I am looking for is a quick and easy way to provision devices back to their original state. ie. not having to type in the wrong password 10 times and type "Blackberry" in the middle of the wrong attempts.
Offline  
Old 01-17-2008, 10:12 AM   #4 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

If content protection is not on, you could send a new password from the BES to the device. I know you don't want to use the BES. However, this would most likely be the quickest way. It wont wipe the device, however it will give you access to it to do a security wipe. Other than that, I am out of ideas.
Offline  
Old 01-17-2008, 10:33 AM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: New York City
Model: 8310
Carrier: ATT
Posts: 132
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks jsconyers,

I am just looking for a solution with the least amount of intervention by the bes admins (us) and which allows the least amount of permissions to anyone else. Ideally we could plug the device into a pc and run a script which would completely wipe the device. I seem to remember an older version of javaloader having this functionality but maybe I am mistaken.

Still, if anyone has any suggestions please do feel free to let me know. We do have CP enabled on many devices, so it may just be better to have someone go in and change the IT policy to a blank one without CP and lock/reset the pass to allow for a wipe.

Thanks in advance guys/gals
Offline  
Old 01-17-2008, 10:37 AM   #6 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

Quote:
Originally Posted by celeb View Post
We do have CP enabled on many devices, so it may just be better to have someone go in and change the IT policy to a blank one without CP and lock/reset the pass to allow for a wipe.
Not quite that easy.

If you NEED CP to be enabled, then turning it off when there is a password problem will not help.

A BB that is encrypted with CP sill has issues accepting a password reset command. You can disable CP, but until all the content protected data has worked it's way off the device, you will still struggle (AFAIK - search the admin forum for content protection, you will see lots of discussions)

There is not really an easy way for end-users to reset BB passwords or wipe/re-activate devices without SOME Admin intervention OR access to BES.
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 01-17-2008, 10:38 AM   #7 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

Also, devices that are CP take a lot longer to wipe. Be aware of that!
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 01-17-2008, 12:48 PM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: New York City
Model: 8310
Carrier: ATT
Posts: 132
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Jadey View Post
Not quite that easy.

If you NEED CP to be enabled, then turning it off when there is a password problem will not help.

A BB that is encrypted with CP sill has issues accepting a password reset command. You can disable CP, but until all the content protected data has worked it's way off the device, you will still struggle (AFAIK - search the admin forum for content protection, you will see lots of discussions)

There is not really an easy way for end-users to reset BB passwords or wipe/re-activate devices without SOME Admin intervention OR access to BES.
Thanks for your response. What I meant was that it if we are already spending the time to go on the bes server (or use the blackberry manager) to reset the password so we could perform the wipe from the handheld, we need to make sure we assign a policy where CP has been disabled as well as make sure the cp has been disabled on the handheld, unless we want to wait 2 hours for the device to finish scrubbing
Offline  
Old 01-17-2008, 12:51 PM   #9 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

I don't think you can disable CP through policy. I tried to do it some time ago, and was not able to. Unfortunately, if random users REALLY want to enable it on their BB, it is hard to stop them...
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 01-17-2008, 01:13 PM   #10 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: New York City
Model: 8310
Carrier: ATT
Posts: 132
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Correct, you can Enable by policy and prevent change, but then turning it off via policy simply gives the user the ability to toggle it off on the handheld.

Feature request
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.