BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-18-2008, 09:43 AM   #1 (permalink)
New Member
 
Join Date: Jan 2008
Model: none
PIN: N/A
Carrier: Vodafone
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Activation problem

Please Login to Remove!

Hi all,

I'm trying to activate a user's BB device (user had problems while working so BB account has been removed - with option to remove BB info from mailbox - and added again). The device keeps retrying the activation and finally times out stating the server is not responding.
The E-mail messages sent by RIM stay in the users "Posteingang" folder (inbox in German). User also has an Inbox folder but this is NOT the folder messages are received in.

Other users from same OU can be activated correctly. Permissions are set on OU so these are (or should be) OK.

In BES administrator, when selecting "Service Access" - "Choose Folders for Redirection" the following error pops up: "Failed to retrieve redirection settings for the selected user ..." while other accounts just show the correct dialog box.

BB Enterprise Server Version 4.1.2.20

Any help is appreciated.
__________________
Kind regards,
Arjan
Offline  
Old 01-18-2008, 09:46 AM   #2 (permalink)
New Member
 
Join Date: Jan 2008
Model: none
PIN: N/A
Carrier: Vodafone
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Update:

When adding a user on a test account, the following hidden folders show up in the mailbox:
- BlackBerryHandHeldInfo
- BlackBerryMsgOnDeviceSearchFolder
- BlackBerryRefIDSearchFolder1_7
- BlackBerrySynch

These do NOT show up in the mailbox that cannot be activated.
__________________
Kind regards,
Arjan
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.