01-21-2008, 10:45 AM
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| | RIM troubleshooting doc for not receiving emails?
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Anyone know if RIM has a general documentation on the troubleshooting steps of what to do if a BES user isn't receiving emails?
(i.e. Step 1 - pull battery, step 2 - check data connection, etc.)
I know they have an Enterprise activation troubleshooting documentation, but couldn't find if they have one for the user(s) not receiving emails. Thanks!