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Old 01-21-2008, 10:45 AM   #1 (permalink)
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Default RIM troubleshooting doc for not receiving emails?

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Anyone know if RIM has a general documentation on the troubleshooting steps of what to do if a BES user isn't receiving emails?

(i.e. Step 1 - pull battery, step 2 - check data connection, etc.)

I know they have an Enterprise activation troubleshooting documentation, but couldn't find if they have one for the user(s) not receiving emails. Thanks!
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Old 01-21-2008, 10:47 AM   #2 (permalink)
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Try checking here:
BlackBerry - BlackBerry - BlackBerry Support | Knowledge Base, Product Documentation Software & Support Programs

Last edited by paulbblc : 01-21-2008 at 10:49 AM.
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Old 01-21-2008, 10:50 AM   #3 (permalink)
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That was quick and helpfull! Thanks!
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Old 01-21-2008, 10:51 AM   #4 (permalink)
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No problem. Glad I could help.
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