Having an issue.

i had a server configured with 2 drive. Boot + Data. i had the BES server program loaded on the data drive. Long story short Data drive is dead.

What i want to do is reload the BES onto the boot drive now. When i click the setup program from the CD it basicly does nothing. i see a proccessor spike for a second and then nothing. i dont see anything in the event logs....

anyone have an idea. im guessing that i may need to remove a reg key or something to fool the CD into thinking this is a new install???

anyone have any thoughts???

Have you performed a clean reboot? I do not think its a registry issue per say.

What if you copy the software local to the drive and run if off there?

To confirm....you are doing a clean install and migrating the data to run off the new drive?

Ensure all the data is backed up somewhere else + the sql db and remove any entries that could cause a conflict during the install.

Do you have a backup of the server from the previous night?

Domino OR Exchange?

It may be time to create to a BES DR Server or invest in a 3rd party app for failover.

Clean reboot...

Yes.

Data drive has failed so i took that offline

I have copied the install CD to the local drive and tried to install without luck

Data is back up on remote server

And im sorry i should have mentioned it..... Exchange Server 2003 latest patches

Everything was working fine until the drive failure on the BES. We plan on probably upgrading to a different machine in the future sometime i would just like to get it backup and running for the time being.....

Anyone else have questions. i will be monitoring the post until i get a resolution....

Local admin rights on the server? What if you right click and select "run as", and enter your local admin / domain admin credentials?

It is odd it wont let you run anything on the cd or locally...When you click on the setup.exe, what does the process manager load?

I cant upload it because its too big but try looking for Process Explorer, this gives you a detailed overview and perhaps kill the whole process tree. This is a good utility for server proceeses and managing and monitoring.

besadmin is the user account im logged in with. this user does have full local admin priv's to the machine.

i tried your suggestion with runas using my domain admin account and nothing seem to happen..

what is or where do i get this item your refering to


"I cant upload it because its too big but try looking for Process Explorer, this gives you a detailed overview and perhaps kill the whole process tree. This is a good utility for server proceeses and managing and monitoring."

cool util thanks for that....


I will reboot server and see whats running........ anything you know i should be looking for??

OK when i click the setup.exe it shows in the process tree for about 1 to 2 seconds.

After playing with the util i see that it color codes based on what the program is doing. what i see is the programs starts and then shuts down within 2 seconds.

Does anyone know if this setup programs writes a log file and where that may be located???

Nothing shows in the event logs of the machine????

I am still thinking that it may be an issue with when you run setup it checks for a REg key to see if it is already installed. and if so it stops running....

what i did do now is

in the registry

i exported the key "research in motion" key and then deleted it.

i then ran the setup program again and it has started. i will work through the setup and will report if any else comes ups...

scraping the entire thing.

i will be reloading this server tonight so i did not find any solution to this problem...

sorry to anyone who was looking for a solution here

Well that sounds much better. How many user's are affected and are currently offline?

about 25. currently we have rolled back to our backup so really no one is down at the moment.

should be ok. i will reload the server back to current config and then do a restore of the database backup....

hopefully should have it done tomarrow.

Thanks again for your help