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Old 01-22-2008, 12:26 AM   #1 (permalink)
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Default ConstructPIMFolder - Failed to open the memo folder for user

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Dear All
I have Microsoft exchange server 2003 and I am try to add one user in BES. after that Enterprise activation process stops responding at 60% .
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Old 01-22-2008, 12:40 AM   #2 (permalink)
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Moved to BES Admin Corner
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Old 01-22-2008, 05:04 AM   #3 (permalink)
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If you are getting this warning for the user it means that the folder ID for Notes has changed. In this users mailbox every folder has an ID and they should never change.

The BES will only sync the defualt folders, Contacts/Calendar/Notes/Tasks. Right now to the BES the Notes folder looks like it was deleted and re-created and the BES will not sync this folder any more because of that.

There is an article from RIM on how to check the folder ID to see if it did indeed change:

BlackBerry Search Results

If so the work arounds are:

1. Turn off wireless sync for the affected folder and then activate

2. Re-create the mailbox

I'm sure there are others but I wouldn't want to risk ruining a mailbox. I also believe that Microsoft is looking into this as well because they don't know why the ID changes either.

Hope this helps.
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Old 01-22-2008, 08:21 AM   #4 (permalink)
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remove user from BES

close outlook on user machine

run outlook.exe /resetfolders on effected users machine

add user back to BES

reconnect device and perform EA
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Old 01-22-2008, 08:47 AM   #5 (permalink)
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@SoUnCool

Not sure if that will work though as the actual folder ID has changed for the Notes folder and I don't think that reset folders will change a folder ID. It's worth a shot but I'm doubtful it will work but I'm not and Exchange expert either.

I think you can also use MFCMAPI to change the folder ID but that can be dangerous, the article from RIM shows how to use MFCMAPI and from there you should be able to change it backl to what it was. Best solution I can think of to ge the user working 100% again.

But do so at the risk that it may not work and I don't know if that will do anything to that folder as well.

Let us know your course of action and the result.
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Old 01-22-2008, 09:04 AM   #6 (permalink)
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resetfolders will update all outlook folders ID, including notes ID
I got this solution from RIM support and it worked for me like a charm
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Old 01-22-2008, 09:17 AM   #7 (permalink)
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Sweet, that's easy enough. Thanks for the update on that. When I left support they hadn't found the "fix" for it then.

Now I know the quick and easy solution.

Thanks again!
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