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Old 01-22-2008, 05:13 AM   #1 (permalink)
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Unhappy yet another synch issue - I'm running out of ideas here

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Hi,

I have a synchronization problem with a BlackBerry 7290 and a BlackBerry SBE 4.1.4.15 (Version of the BlackBerry Manager) and Exchange 2007 08.00.0685.018 (running both on the same machine). Right now we are testing the capabilites of Exchange and the BlackBerry SBE (we want to switch from Scalix), so I don't have any other BlackBerry devices for testing. Also the SBE has the same features as BES (see: BlackBerry - Small Business Edition) - so this should not be an issue.

The problem is that everything synchs except for contacts, tasks and notes. These three applications only synch one-way: from server to device. So when I add for example a task in Outlook it gets transferred to the BlackBerry. But this doesn't work the other way around.
I can force the bidirectional synchronization though by resending the service books (and also deleting them on the device first). Then everything works - for this one time. Hence one can exlude any issues with admin rights and access to Exchange (or not?). It just has to synch automatically. There must be an easy way to configure this!

In the BlackBerry Manager the Global PIM synch is set to true for synchronization enabled, the synchronization type is bidirectional and the conflict resolution is server wins for all cases except for "certificate summary data" (which is set to device to server). The same is configured in the user properties and the wireless synchronization is enabled. On the BlackBerry the wireless synchronization is enabled in the applications.

Any help would be highly appreciated - thanks!

Regards,

Michael Jeier
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Old 01-22-2008, 06:18 AM   #2 (permalink)
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Out of curiosity do you have the MAPI and CDO client installed as well? To my knowledge Exchange 2007 does not use MAPI and CDO like it used too so Microsoft released the MAPI/CDO client for third part vendors like RIM.

I didn't think that the client was meant to be installed on the Exchange 2007 server as well seeing as it doesn't install it itself.

Also, the last time I heard of someone installing the BES on the Exchange 2007 machine it ruined the Exchange server. Complete rebuild, new mailboxes and all. Normally this wouldn't make a difference but Exchange 2007 is so different from previous verisons.

If you don't have the MAPI client installed DON'T install it, move the BES to it's own server with the client installed.

What version of MAPI do you currently have on the Exchange server? Are there any warnings in the Application Event Viewer? Is the wireless sync option set on the devices for each application?
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Old 01-22-2008, 07:05 AM   #3 (permalink)
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Yes, I installed the "Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1". It was demanded along the installation process (I think of the BlackBerry server, but I'm not sure).

But, I mean, it synchs sometimes and does run with all the other stuff (email synchronization, calendar). So, it seems to work.

Wait, I just remembered that there's a warning when starting the Black Berry Manager: "Failed to open the default message store using the MAPI Profile 'BlackBerryManager'. Please review the log for details. You will not be able to send messages from Black Berry Manager by email." Well, I cannot find anything in the log files, but I don't actually know where and what to look for.

Quote:
Are there any warnings in the Application Event Viewer?
There's a bunch of warnings in the application log:

Event Type: Warning
Event Source: BlackBerry Messaging Agent MYSERVER Agent 1
Event Category: None
Event ID: 20000
Date: 22.01.2008
Time: 10:46:23
User: N/A
Computer: MYSERVER
Description:
BIPPaClient::Connect: Error calling host "localhost" [127.0.0.1] (10061)

Event Type: Warning
Event Source: ExchangeConnector
Event Category: None
Event ID: 20000
Date: 22.01.2008
Time: 10:46:24
User: N/A
Computer: MYSERVER
Description:
BIPPeClient::Connect: Error calling host "MYSERVER" [192.168.1.10] (10061)

Event Type: Warning
Event Source: BlackBerry Policy Service
Event Category: None
Event ID: 20000
Date: 22.01.2008
Time: 10:46:30
User: N/A
Computer: MYSERVER
Description:
[BIPP] Connection failed

Event Type: Warning
Event Source: BlackBerry Dispatcher MYSERVER
Event Category: None
Event ID: 20608
Date: 22.01.2008
Time: 10:47:09
User: N/A
Computer: MYSERVER
Description:
[BIPPe] WARNING: Using default BIPP shared secret

OK, there are some connection problems, but as I mentioned before, it mostly works!?

Quote:
What version of MAPI do you currently have on the Exchange server?
How do I find that out?

Quote:
Is the wireless sync option set on the devices for each application?
Yes, every application has the wireless synchronization enabled on the BlackBerry device.
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Old 01-22-2008, 08:06 AM   #4 (permalink)
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The BES requires the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 to be installed because that is how it communicates to the Exchange server. It's not required by the Exchange server.

Are you logging into the server as the BESAdmin? You are probably the BlackBerry Manager MAPI error because you are logged in as someone else, if you can't be logging in as the BESAdmin then you should consider moving your BES.

Everything BES must be done by your BESAdmin account, you can have issues with other things when you perform tasks as someone else. Especially if you install a service pack or hot fix as the domain admin then log in as the BESAdmin, your BES will not work without spending some time updating the services to log in as the correct account and switching some reg keys.

I would not remove the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 now because there is no way to tell how it will affect the Exchange server.

You can check the version of MAPI by searching for MAPI32.dll on the server and check the file version on all files found.

This more than likely a MAPI issue. The warnings in your app log are fine as well, those ones are normal.

I hate to say it but your setup right now could be your issue. If it were me I would move your BES to it's own server and follow BES Installation guide to ensure that everything is done correctly.
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Old 01-28-2008, 07:05 AM   #5 (permalink)
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Hi,

thanks for the help. I found the solution for the problem. I scanned the log files and found failure entries, where the connection was shut down and then reinitiated. This related to this: BlackBerry Search Results

In short, I changed the primary emailadress of the user in Exchange before and had to do this ALSO in ActiveDirectory.

Everything works now - on the same server.

Btw, I fixed the "Error calling host"-messages with adding the server names to the hosts-file.

Regards, Michael Jeier
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