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Old 01-22-2008, 10:37 AM   #1 (permalink)
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Default Blackberry/outlook sync-ing problem

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Hi,

I seem to be having problems where if you open emails on the blackberry it wont mark them as open in outlook 2003.

i have resolved this in the past by removing the user from the BES and re adding them, but this seems to be effect quite a few people now. has anyone encounter this before?

Thanks
Rich
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Old 01-22-2008, 12:26 PM   #2 (permalink)
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Check to see if they have Wireless reconcile enabled on the device.

It could be off or they might be pointing to a BIS service instead. If the service is correct but there is no wireless reconcile option then delete and resend the Desktop[CMIME] service book.

I would go with that first.
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