BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-23-2008, 05:05 PM   #1 (permalink)
New Member
 
Join Date: Oct 2006
Location: sacramento
Model: 8310
Carrier: AT&T
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question SIM card ID wrong in BES Database

Please Login to Remove!

I was verifying my SIM numbers and IMEI numbers in our database and comparing them to the BES server. Some of the SIM number are wrong. Each pair of numbers is reversed.

I have tried removing the user and re-adding like I had read in another thread, but this did not work.

Any other ideas?

I have 3 users with this issues, I also have one that the IMEI number is wrong, and one that the phone number won't populate (user does have phone capabilities). Thanks.
Offline  
Old 01-23-2008, 05:37 PM   #2 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

moving to BES Admin Corner ...
Offline  
Old 01-23-2008, 06:00 PM   #3 (permalink)
BlackBerry Extraordinaire
 
gibson_hg's Avatar
 
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So, the SIM and IMEI in the BlackBerry Manager is not the same as what's in the database? Weird. The Manager should display what's in the DB and it's the device that transfers the data to the BES during the Enterprise Activation. So, technically it's a device issue, that's what I've found in my experience.

If the users phone number didn't populate I would check to see if it displays on the device itself. If it's not showing on the device try to edit it in the SIM card options. If you can't do that the the carrier has entered the phone number into an the wrong phone number slot in their system.

It was explained to me before that when they enter the phone number there is more than one slot available and not all of them transfer the number for display on the device.

If the number doesn't display on the device the BES can't get it.
Offline  
Old 01-23-2008, 06:11 PM   #4 (permalink)
New Member
 
Join Date: Oct 2006
Location: sacramento
Model: 8310
Carrier: AT&T
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by gibson_hg View Post
So, the SIM and IMEI in the BlackBerry Manager is not the same as what's in the database? Weird. The Manager should display what's in the DB and it's the device that transfers the data to the BES during the Enterprise Activation. So, technically it's a device issue, that's what I've found in my experience.
Thanks, I guess I wasn't clear enough, sorry, we keep an excel spreadsheet of the info (I'm not too worried about it). It doesn't match a few in the BB manager.

The SIM ID in the BB manager doesn't match what is in the BB itself.

Sorry for the confusion. I can give an example of SIM numbers if needed.
Offline  
Old 01-23-2008, 06:12 PM   #5 (permalink)
x14
BlackBerry Extraordinaire
 
Join Date: Jul 2005
Location: NYC
Model: 9800
OS: 6.0.0.546
Carrier: AT&T
Posts: 2,344
Post Thanks: 0
Thanked 17 Times in 16 Posts
Default

Quote:
Originally Posted by crharris View Post
I have tried removing the user and re-adding like I had read in another thread, but this did not work.
This is the only way. The SIM ID is only collected during EA. When you removed the user did you give BES enough time to fully purge the user?
__________________
Exchange 2007/BES 5.0.2 MR2
Offline  
Old 01-23-2008, 06:19 PM   #6 (permalink)
New Member
 
Join Date: Oct 2006
Location: sacramento
Model: 8310
Carrier: AT&T
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by x14 View Post
This is the only way. The SIM ID is only collected during EA. When you removed the user did you give BES enough time to fully purge the user?
I gave it about 5 mins. How long does it usually take?
Offline  
Old 01-23-2008, 10:47 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2007
Model: 8100
PIN: N/A
Carrier: vodafon
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

your talking about the number on the device ?
You enter the MSISDN of the SIM manually on the handset - so It would carry the sim number even if the SIM changes I think, as the "My Number" is entered manually, although when I get a new device the switch device wizard bring its with me
Offline  
Old 01-23-2008, 10:48 PM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2007
Model: 8100
PIN: N/A
Carrier: vodafon
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

you will see them gone...

its takes beween 10 seconds and 3 mins I find.

Bigger customers always take longer, but I get them to make sure that the name is gone from the purge list.
Offline  
Old 01-24-2008, 04:52 AM   #9 (permalink)
BlackBerry Extraordinaire
 
gibson_hg's Avatar
 
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The My Number field should auto populate providing the carrier entered the number into the correct slot, if not it will show as Unknown. That happened to me when I got voice on my BB, it was unknown for a while then it changed to my actual number on its own.

But the EA is usually the only way to transfer the data, I've heard of another but I can't think of what it is. I could also be a tard and completely wrong

As long as the number shows in the phone app it should sync to the BES, if it doesn't show there it will never sync until it shows.
Offline  
Old 01-24-2008, 02:04 PM   #10 (permalink)
CrackBerry Addict
 
mahoward's Avatar
 
Join Date: May 2005
Model: 8900
Carrier: T-Mobile
Posts: 560
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Try this:

BlackBerry Search Results
__________________
BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices
Offline  
Old 01-24-2008, 05:20 PM   #11 (permalink)
New Member
 
Join Date: Oct 2006
Location: sacramento
Model: 8310
Carrier: AT&T
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

thanks. that's the kind of answer I was expecting, even tho I don't like it, I'll live with it.

Thanks again.



Note to mods, this can be closed.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.