I was verifying my SIM numbers and IMEI numbers in our database and comparing them to the BES server. Some of the SIM number are wrong. Each pair of numbers is reversed.

I have tried removing the user and re-adding like I had read in another thread, but this did not work.

Any other ideas?

I have 3 users with this issues, I also have one that the IMEI number is wrong, and one that the phone number won't populate (user does have phone capabilities). Thanks.

moving to BES Admin Corner ...

So, the SIM and IMEI in the BlackBerry Manager is not the same as what's in the database? Weird. The Manager should display what's in the DB and it's the device that transfers the data to the BES during the Enterprise Activation. So, technically it's a device issue, that's what I've found in my experience.

If the users phone number didn't populate I would check to see if it displays on the device itself. If it's not showing on the device try to edit it in the SIM card options. If you can't do that the the carrier has entered the phone number into an the wrong phone number slot in their system.

It was explained to me before that when they enter the phone number there is more than one slot available and not all of them transfer the number for display on the device.

If the number doesn't display on the device the BES can't get it.

Thanks, I guess I wasn't clear enough, sorry, we keep an excel spreadsheet of the info (I'm not too worried about it). It doesn't match a few in the BB manager.

The SIM ID in the BB manager doesn't match what is in the BB itself.

Sorry for the confusion. I can give an example of SIM numbers if needed.

This is the only way. The SIM ID is only collected during EA. When you removed the user did you give BES enough time to fully purge the user?

I gave it about 5 mins. How long does it usually take?

your talking about the number on the device ?
You enter the MSISDN of the SIM manually on the handset - so It would carry the sim number even if the SIM changes I think, as the "My Number" is entered manually, although when I get a new device the switch device wizard bring its with me

you will see them gone...

its takes beween 10 seconds and 3 mins I find.

Bigger customers always take longer, but I get them to make sure that the name is gone from the purge list.

The My Number field should auto populate providing the carrier entered the number into the correct slot, if not it will show as Unknown. That happened to me when I got voice on my BB, it was unknown for a while then it changed to my actual number on its own.

But the EA is usually the only way to transfer the data, I've heard of another but I can't think of what it is. I could also be a tard and completely wrong

As long as the number shows in the phone app it should sync to the BES, if it doesn't show there it will never sync until it shows.

Try this:

BlackBerry Search Results

thanks. that's the kind of answer I was expecting, even tho I don't like it, I'll live with it.

Thanks again.



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