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Old 01-24-2008, 06:44 AM   #1 (permalink)
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We are considering changing our service provider and I'm trying to find out what implications this will have on our BES and BB devices.

Has anyone been through this process? Are there any how too tech notes available, I've been browsing the internet but can't find anything obvious.

Any suggestions gratefully accepted.
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Old 01-24-2008, 07:42 AM   #2 (permalink)
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Welcome to the forums!!!

No issues from a BES Perspective; BES will work with any carrier. You'll most likely need all new devices (unless they're unlocked) and will have to re-activate everyone that is changing carriers.
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Old 01-24-2008, 07:43 AM   #3 (permalink)
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all you will need to do is assign the new handhelds to each person

the bes doesn't care what carrier you use. We use nextel/sprint and At&t
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Old 01-24-2008, 11:02 AM   #4 (permalink)
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Hi Stato

What country are you in? UK Perhaps - You say O2 and "Corporate Service Provider" is quite an english phrase?"

There's a bunch of people on here that can make sensible recommendations..

Whislt the dawg and murphy are correct in that there's no issues in having BES with devices across carriers - there are several things to watch for when transferring service

1) Make sure new provider correctly provisions SIM cards on the BES tariff not BIS (this can often go wrong!)

2) Check the unlocking / unlocked status of the devices prior to d-day.

2) If porting numbers then note it can take upto 24 hours for GPRS to get re-connected on the new network, which obviously creates an outage window for end-users.

If you're UK based then drop me a PM and we'll be happy to provide you with advice on gotchas in more detail. In fact as we're an O2 / VF service provider with lots of corporate customers I'd like to be able to quote you as well...
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