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Old 01-25-2008, 03:25 PM   #1 (permalink)
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Default Email body Blank for some users

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I have tried a search but haven't found the fix.

BES 4.1.2
Domino 7.01

When an html email comes in, it shows up blank for some users. The top of the email is an image.

For some users, the email shows up as:

<< image >>
[the rest of the email]

For other users, it is just blank. It is not specific to the model of the Blackberry.

I tried to compare settings on the devices, and everything seemed to look the same, but I am sure I missed something.

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Old 01-25-2008, 03:54 PM   #2 (permalink)
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1. What does the person doc say, Keep in Senders format?

2. How about the user's location document?

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