Hi,

I have moved my mailbox to another storage (in Exchange) and now I can't send and receive emails on my BlackBerry device. What do I need to configure?

Thanks in advance.

You can do a couple of things:

- Reload user - never worked for me, but RIM says it does
- Run the Handheld clean up tool - make sure you restart the server once you run the tool

Actually, restarting the server could jump start the process too.

I tried to reload the user, but it doesn't work, and I can't reboot the server now :S
Thanks!

try running the handheld cleanup, as mentioned above

handheldcleanup -u

a handheldcleanup will not fix moving a user from one store to another store within the Exchange server.

If a reload user doesn't work, the best solution would be to restart the BlackBerry Dispatcher service ... everyone will experience a slight delay after you do this, but it is less impacting than an entire server reboot.

EDIT: NM.....hdawg beat me to it.

I will run the handheldcleanup and then I will restart the BB services.
I found this article from RIM:
BlackBerry Search Results

It's very clear and interesting.

Thanks and regards.

Using handheldcleanup will not work if you've moved the mailbox to a new store on the same Exchange server. It's useful when you've moved the mailbox to another Exchange Server only.

Restarting the Dispatcher and Controller services is the only solution next to restarting the BES itself.