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Old 01-28-2008, 06:06 AM   #1 (permalink)
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Default Mailbox move and my device doesn't receive and send

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Hi,

I have moved my mailbox to another storage (in Exchange) and now I can't send and receive emails on my BlackBerry device. What do I need to configure?

Thanks in advance.
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Old 01-28-2008, 06:37 AM   #2 (permalink)
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You can do a couple of things:

- Reload user - never worked for me, but RIM says it does
- Run the Handheld clean up tool - make sure you restart the server once you run the tool

Actually, restarting the server could jump start the process too.
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Old 01-28-2008, 07:16 AM   #3 (permalink)
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I tried to reload the user, but it doesn't work, and I can't reboot the server now :S
Thanks!
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Old 01-28-2008, 07:32 AM   #4 (permalink)
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try running the handheld cleanup, as mentioned above

handheldcleanup -u
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Old 01-28-2008, 07:52 AM   #5 (permalink)
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a handheldcleanup will not fix moving a user from one store to another store within the Exchange server.

If a reload user doesn't work, the best solution would be to restart the BlackBerry Dispatcher service ... everyone will experience a slight delay after you do this, but it is less impacting than an entire server reboot.
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Old 01-28-2008, 07:54 AM   #6 (permalink)
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EDIT: NM.....hdawg beat me to it.
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Old 01-28-2008, 11:05 AM   #7 (permalink)
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I will run the handheldcleanup and then I will restart the BB services.
I found this article from RIM:
BlackBerry Search Results

It's very clear and interesting.

Thanks and regards.
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Old 01-28-2008, 12:39 PM   #8 (permalink)
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Using handheldcleanup will not work if you've moved the mailbox to a new store on the same Exchange server. It's useful when you've moved the mailbox to another Exchange Server only.

Restarting the Dispatcher and Controller services is the only solution next to restarting the BES itself.
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