BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-28-2008, 05:06 AM   #1 (permalink)
New Member
 
Join Date: Oct 2007
Model: 7230
PIN: N/A
Carrier: movistar
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Mailbox move and my device doesn't receive and send

Please Login to Remove!

Hi,

I have moved my mailbox to another storage (in Exchange) and now I can't send and receive emails on my BlackBerry device. What do I need to configure?

Thanks in advance.
Offline  
Old 01-28-2008, 05:37 AM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2006
Location: Dubai
Model: 8700c
PIN: 203A948C
Carrier: Etisalat
Posts: 62
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You can do a couple of things:

- Reload user - never worked for me, but RIM says it does
- Run the Handheld clean up tool - make sure you restart the server once you run the tool

Actually, restarting the server could jump start the process too.
Offline  
Old 01-28-2008, 06:16 AM   #3 (permalink)
New Member
 
Join Date: Oct 2007
Model: 7230
PIN: N/A
Carrier: movistar
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I tried to reload the user, but it doesn't work, and I can't reboot the server now :S
Thanks!
Offline  
Old 01-28-2008, 06:32 AM   #4 (permalink)
Kul
Talking BlackBerry Encyclopedia
 
Kul's Avatar
 
Join Date: May 2005
Location: London, England.
Model: 9300
Carrier: Vodafone (UK)
Posts: 439
Post Thanks: 18
Thanked 2 Times in 2 Posts
Default

try running the handheld cleanup, as mentioned above

handheldcleanup -u
Offline  
Old 01-28-2008, 06:52 AM   #5 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

a handheldcleanup will not fix moving a user from one store to another store within the Exchange server.

If a reload user doesn't work, the best solution would be to restart the BlackBerry Dispatcher service ... everyone will experience a slight delay after you do this, but it is less impacting than an entire server reboot.
Offline  
Old 01-28-2008, 06:54 AM   #6 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

EDIT: NM.....hdawg beat me to it.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 01-28-2008, 10:05 AM   #7 (permalink)
New Member
 
Join Date: Oct 2007
Model: 7230
PIN: N/A
Carrier: movistar
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I will run the handheldcleanup and then I will restart the BB services.
I found this article from RIM:
BlackBerry Search Results

It's very clear and interesting.

Thanks and regards.
Offline  
Old 01-28-2008, 11:39 AM   #8 (permalink)
BlackBerry Extraordinaire
 
gibson_hg's Avatar
 
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Using handheldcleanup will not work if you've moved the mailbox to a new store on the same Exchange server. It's useful when you've moved the mailbox to another Exchange Server only.

Restarting the Dispatcher and Controller services is the only solution next to restarting the BES itself.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.