I have a BES 8830 user who is indicating that their Call Logs are not being retained as long as they had been previously.

My 8830 logs are fine, and I am the BES Admin, so I know this must be something the user has changed on their end.

Since I don't see any retention settings, has anyone else come across this in the past?

Thanks,

I am not sure if this is related to being on BES or not but call log issues are common and here is a section of the FAQ devoted to the topic:

Why is my BlackBerry losing its call logs or message logs? - BlackBerryFAQ.com

Excellent source material, Thank you!