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Old 01-30-2008, 02:25 AM   #1 (permalink)
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Default Calendar sync issues

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Hello,

I have this strange problem with our BES (version 4.1.4.12). We had to setup a second exchange 2003 server (in the same organization). We started to move the mailboxes and the emails where synchronized without problem while the calendar and the address book was not working. We discovered that was a permission issue. Now everything works fine except for one user that can send/receive mail, the contacts are ok while the calendar is still working only one-way (Outlook to device).
This is the extract of the log file:

[40000] (01/30 09:00:03.563):{0x1134} [BIPP] Received datagram, Tag=66194
[40700] (01/30 09:00:03.563):{0x14BC} {a.pagliano@wika.it} Receiving packet from device, size=118, TransactionId=-528088523, Tag=66194, content type=CICAL, cmd=0x3
[40000] (01/30 09:00:03.563):{0x14BC} {a.pagliano@wika.it}-HandleAppointmentToSynchronize-Entering-Tag=66194
[30193] (01/30 09:00:03.563):{0x14BC} {a.pagliano@wika.it} Receiving calendar update from device, RefId=1327342276, Tag=66194, TransactionId=-528088523
[40000] (01/30 09:00:03.563):{0x14BC} CDO helper 04e1e008 is not in memory
[40000] (01/30 09:00:03.563):{0x14BC} Starting new CDO helper 04e1e008
[40574] (01/30 09:00:03.672):{0x1008} CDO helper 04e1e008 started, PID 3316
[40122] (01/30 09:00:05.203):{0x1008} {a.pagliano@wika.it} CDOCalendar::UpdateAppointment - Receiving synchronization request from device [Parent Id=1327342276, RefId=1327342276]
[30001] (01/30 09:00:05.203):{0x1008} CDOCalendar::UpdateAppointment - Code = 800406f7, WCode = 04f7, Code meaning = IDispatch error #1271,
[30005] (01/30 09:00:05.203):{0x1008} Source = Collaboration Data Objects, Description = [Collaboration Data Objects - [MAPI_E_NOT_FOUND(8004010F)]]
[30180] (01/30 09:00:05.203):{0x1008} {a.pagliano@wika.it} CDOCalendar::UpdateAppointment - Error in call spAppointmentItem->Update(1)
[30001] (01/30 09:00:05.203):{0x1008} CDOCalendar::UpdateAppointment - Code = 800406f7, WCode = 04f7, Code meaning = IDispatch error #1271,
[30005] (01/30 09:00:05.203):{0x1008} Source = Collaboration Data Objects, Description = [Collaboration Data Objects - [MAPI_E_NOT_FOUND(8004010F)]]
[30180] (01/30 09:00:05.203):{0x1008} {a.pagliano@wika.it} CDOCalendar::UpdateAppointment - Error in call spAppointmentItem->Delete(1)
[40295] (01/30 09:00:05.250):{0x14BC} {a.pagliano@wika.it} Synchronize() failed: ERR_NOT_FOUND, Tag=66194
[40000] (01/30 09:00:05.250):{0x14BC} {a.pagliano@wika.it}-HandleAppointmentToSynchronize-Exit-rc=Error
[40279] (01/30 09:00:05.250):{0x14BC} {a.pagliano@wika.it} SubmitToRelaySendQ, Tag=66194
[40000] (01/30 09:00:05.250):{0x1138} [BIPP] Send status DATA_ACCEPTED, Tag=66194
[40373] (01/30 09:00:05.250):{0x106C} {a.pagliano@wika.it} Queuing notification of modified appointment (external). EntryId=32520 (delay processing 2 seconds)
[40373] (01/30 09:00:05.250):{0x106C} {a.pagliano@wika.it} Queuing notification of modified appointment (external). EntryId=32521 (delay processing 2 seconds)
[40465] (01/30 09:00:05.250):{0x14BC} {a.pagliano@wika.it} Get source key for this MAPI object, EntryId=32520
[40405] (01/30 09:00:05.250):{0x14BC} {a.pagliano@wika.it} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40466] (01/30 09:00:05.250):{0x14BC} {a.pagliano@wika.it} Unable to get source key for this MAPI object, EntryId=32520
[40465] (01/30 09:00:05.250):{0x14BC} {a.pagliano@wika.it} Get source key for this MAPI object, EntryId=32521
[40405] (01/30 09:00:05.250):{0x14BC} {a.pagliano@wika.it} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40466] (01/30 09:00:05.250):{0x14BC} {a.pagliano@wika.it} Unable to get source key for this MAPI object, EntryId=32521

Does anybody knows how to fix it?

Thanks!

Andrea
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Old 01-30-2008, 04:57 AM   #2 (permalink)
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This person had the same issue as you, the iDispatch 1271 error. Check out this thread, it's short but may be of help:

Calendar Sync Woes solved but where is the util?
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Old 10-16-2008, 05:46 AM   #3 (permalink)
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Did you find a solution to this? I've got the same problem and ive tried everything.. Permissions, group membership, setcalstore.exe, scoured google for all error messages.. nothing.

If you figured it out please let me know!
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Old 10-16-2008, 07:46 AM   #4 (permalink)
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Re-activation maybe?
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Old 11-04-2008, 06:09 PM   #5 (permalink)
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I just re-activated. It didnt help.

Here's what I have in my log:

(11/04 16:04:35.640):{0x1BE4} {address_hidden@voxter.ca} Starting Address Book rescan
[40891] (11/04 16:04:35.640):{0x1BE4} {address_hidden@voxter.ca} No changes detected, rescan complete (type=Address Book)
[40740] (11/04 16:04:55.781):{0x1BE0} {address_hidden@voxter.ca} Starting calendar deleted rescan
[40741] (11/04 16:04:55.781):{0x1BE0} {address_hidden@voxter.ca} Calendar deleted rescan completed
[40000] (11/04 16:05:19.765):{0x1840} [BIPP] Ping 26342 sent
[40000] (11/04 16:05:19.765):{0x183C} [BIPP] PingResponse 26342 received
[40000] (11/04 16:05:39.531):{0x183C} [BIPP] Received datagram, Tag=41646
[40700] (11/04 16:05:39.531):{0x1BE4} {address_hidden@voxter.ca} Receiving packet from device, size=114, TransactionId=-761159956, Tag=41646, content type=CICAL, cmd=0x3
[40000] (11/04 16:05:39.531):{0x1BE4} {address_hidden@voxter.ca}-HandleAppointmentToSynchronize-Entering-Tag=41646
[30193] (11/04 16:05:39.531):{0x1BE4} {address_hidden@voxter.ca} Receiving calendar update from device, RefId=594028802, Tag=41646, TransactionId=-761159956
[40122] (11/04 16:05:39.906):{0xDD8} {address_hidden@voxter.ca} CDOCalendar::UpdateAppointment - Receiving synchronization request from device [Parent Id=594028802, RefId=594028802]
[40373] (11/04 16:05:39.937):{0x1760} {address_hidden@voxter.ca} Queuing notification of modified appointment (external). EntryId=67353 (delay processing 2 seconds)
[30001] (11/04 16:05:40.015):{0xDD8} CDOCalendar::UpdateAppointment - Code = 800406f7, WCode = 04f7, Code meaning = IDispatch error #1271,
[30005] (11/04 16:05:40.015):{0xDD8} Source = Collaboration Data Objects, Description = [Collaboration Data Objects - [MAPI_E_NOT_FOUND(8004010F)]]
[30180] (11/04 16:05:40.015):{0xDD8} {address_hidden@voxter.ca} CDOCalendar::UpdateAppointment - Error in call spAppointmentItem->Update(1)
[30001] (11/04 16:05:40.015):{0xDD8} CDOCalendar::UpdateAppointment - Code = 800406f7, WCode = 04f7, Code meaning = IDispatch error #1271,
[30005] (11/04 16:05:40.015):{0xDD8} Source = Collaboration Data Objects, Description = [Collaboration Data Objects - [MAPI_E_NOT_FOUND(8004010F)]]
[30180] (11/04 16:05:40.015):{0xDD8} {address_hidden@voxter.ca} CDOCalendar::UpdateAppointment - Error in call spAppointmentItem->Delete(1)
[40295] (11/04 16:05:40.140):{0x1BE4} {address_hidden@voxter.ca} Synchronize() failed: ERR_NOT_FOUND, Tag=41646
[40000] (11/04 16:05:40.140):{0x1BE4} {address_hidden@voxter.ca}-HandleAppointmentToSynchronize-Exit-rc=Error
[40279] (11/04 16:05:40.140):{0x1BE4} {address_hidden@voxter.ca} SubmitToRelaySendQ, Tag=41646
[40000] (11/04 16:05:40.140):{0x1840} [BIPP] Send status DATA_ACCEPTED, Tag=41646
[40373] (11/04 16:05:40.156):{0x1760} {address_hidden@voxter.ca} Queuing notification of modified appointment (external). EntryId=67354 (delay processing 2 seconds)
[40465] (11/04 16:05:40.156):{0x1BE4} {address_hidden@voxter.ca} Get source key for this MAPI object, EntryId=67353
[40405] (11/04 16:05:40.156):{0x1BE4} {address_hidden@voxter.ca} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40466] (11/04 16:05:40.156):{0x1BE4} {address_hidden@voxter.ca} Unable to get source key for this MAPI object, EntryId=67353
[40465] (11/04 16:05:40.156):{0x1BE4} {address_hidden@voxter.ca} Get source key for this MAPI object, EntryId=67354
[40405] (11/04 16:05:40.156):{0x1BE4} {address_hidden@voxter.ca} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40466] (11/04 16:05:40.156):{0x1BE4} {address_hidden@voxter.ca} Unable to get source key for this MAPI object, EntryId=67354
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Old 11-05-2008, 06:00 AM   #6 (permalink)
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You've probably seen this already but:

BlackBerry Search Results

Seeing as it's one user, there's a good chance it may be the mailbox. Have you contacted RIM? That would be worth checking into.

Also, whats your version of BES and both Exchange servers? MAPI32 and CDO versions from all servers?
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