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Old 01-30-2008, 03:50 PM   #1 (permalink)
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Default Need BES help with server move

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Hello, I am having a strange problem that I can't seem to resolve. I wanted to move the BES off of our Exchange server to help with performance issues. I moved it to another server in the same domain, same subnet, and even the same rack. Both machines have the same operating system, same service packs, etc etc I followed the instructions and have the new server up and working. I can see the new server and the old one in the BB manager and they are both listed under BB domain. So I moved the users 1 by 1 from the old server to the new. Then I stopped the services on the old server and fired them up on the new. Once I do this the users can no longer use thier BB's. If I move them back to the original server and start the services they work fine. So im lost as to what else to try here. Both servers are talking to the same database obviously and they can see each other. I have the exchange system tools on the new machines and MAPI does work. I also have a new SRP but I get the same issue with the new key and the old one. Any advice would be greatly appreciated.

Windows 2K3 SP2
Exchange 2K3 SP2
BES 4.1 for exchange


Please help! Thanks!
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Old 01-30-2008, 04:09 PM   #2 (permalink)
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Can the new server connect to the SRP?
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Exchange 2007/BES 5.0.2 MR2
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Old 01-30-2008, 04:19 PM   #3 (permalink)
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Well if you mean can I test it, yes. it says successful.
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Old 01-30-2008, 04:28 PM   #4 (permalink)
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You weren't supposed to change the name of the BES during the installation. If you have 2 BES in the manager then you used a new name. If both BES are running,or were running at the same time, then the SRP is probably disabled and you will need to call RIM to enable it. How many users do you have?

What is the SRP status in the BlackBerry Manager? IF it's not connected call RIM. Don't move the users back to the old BES either leave them on the new BES because they will work once the new BES is online. If you move them again you might cause even more trouble leading to the reactivation of all users.

In the meantime stop and disable the services on the old BES.

There is also text in bold that states not to change the BES name during the install of the new BES. The machine name can be whatever but the name of the BES must not change during the hardware move.

Once the SRP is re-enabled you should be ok.
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Old 01-30-2008, 04:33 PM   #5 (permalink)
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I dont think that is accurate because I never had both sets of services started at the same time. Also I accepted the defaults on the installation which is the server name. Also im running 3 users only, most of my organization uses WM6 phones. And about the naming, if I dont have 2 BES servers how am I suppose to move the users?

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Old 01-30-2008, 04:40 PM   #6 (permalink)
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Ok, so the SRP should be fine. Accepting the defaults means that it takes the machine name during the install, but it should be changed to the old BES name.

The whole point of moving the BES to new hardware is to have a mirror copy of your current BES so the users are unaffected as much as possible.

I would move the users back to the old BES, clean uninstall the new BES and reinstall using the same BES name during the install. Then stop the services on the old BES and and start them on the new BES.

When they move from one BES to another, the new BES sends a switch service command to update the hh's of ther new SRP/BES name and the service books also update. The re-install should fix all of that as well as the new BES name will eliminate that process of moving users.

Here is the clean uninstall guide:

BlackBerry Search Results

That should resolve the issue.
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Old 01-30-2008, 04:46 PM   #7 (permalink)
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Thanks Gib. I will try that right now and let you know.
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Old 01-30-2008, 04:49 PM   #8 (permalink)
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Cool, give it a go.

It's easy to mix up the names during the install. It's not always easy to explain that the BES name means the name in the manager and not the machine name.

Let us know how it goes and good luck
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Old 01-30-2008, 05:00 PM   #9 (permalink)
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ok I did exactly what you said and it worked exactly as you said with a couple exceptions.... it put a MDS string under the servers list for the new bes and the one for the old is also there based on machine name looks like. However, there is only 1 server which is the old name but on the new hardware. It has been 6 mins now since the services were started and no device contact yet.
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Old 01-30-2008, 06:39 PM   #10 (permalink)
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The MDS Connection service will use the machine name for it's service name on that machine. In regards to no device contact give it time for the mailbox scan to read the users mailboxes and check the Event Viewer.

Depending on how many users you have it may take few minutes for it to start working.

If not, switch back to the old machine while you work out the kinks.
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Old 01-31-2008, 09:43 AM   #11 (permalink)
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I never could get it to work so I stopped the services on the new server and then started them back up on the old and the devices work instantly. At this point I have removed everything to do with BB from the new server.

I am shooting myself in the foot for wasting so much time on this as I know it has to be something very easy. Is there some documentation out there for a step by step on how I should do this?
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Old 01-31-2008, 09:46 AM   #12 (permalink)
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Search the BlackBerry Technical Solution Center for knife edge cutover, there is a doc for BES 4.0 and 4.1. That has all the steps outlined for ya, if you followed them exactly then the event viewer or logs could have helped with finding the root cause.
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Old 01-31-2008, 11:00 AM   #13 (permalink)
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