One of my BES users got an used handheld (from another user who got a new one) and he is getting an activation error i haven't seen before.
Afted completting the mail and password he initiates the activatiosn but, after just 5 seconds, he gets a "generic" error simply indicating "there was an error during the activation process, please contact the administrator"...
There are some more dialogs in the back but there is no way to see what they say.
The activation mail is not even sent, even tried with a GMail account to be sure it was not an antispam problem.
I checked the user account in AD and in BEs, the mail server and user mailbox permissions and found nothing wrong. The phone line is enabled for BB service in RIM and it has all the required categories on the HLRs.
There are no other users having activation errors, just this one.
Any ideas ?!