BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-31-2008, 02:33 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Model: 8100
Carrier: Telecom Personal
Posts: 46
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Enterprise Activation error, mail not even sent

Please Login to Remove!

One of my BES users got an used handheld (from another user who got a new one) and he is getting an activation error i haven't seen before.
Afted completting the mail and password he initiates the activatiosn but, after just 5 seconds, he gets a "generic" error simply indicating "there was an error during the activation process, please contact the administrator"...
There are some more dialogs in the back but there is no way to see what they say.
The activation mail is not even sent, even tried with a GMail account to be sure it was not an antispam problem.
I checked the user account in AD and in BEs, the mail server and user mailbox permissions and found nothing wrong. The phone line is enabled for BB service in RIM and it has all the required categories on the HLRs.
There are no other users having activation errors, just this one.
Any ideas ?!

Last edited by homeroarg : 01-31-2008 at 02:34 PM.
Offline  
Old 01-31-2008, 02:39 PM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

You say the device is enabled for BB service. Is it provisioned for BES service. BB service could mean just BIS.
Offline  
Old 01-31-2008, 05:11 PM   #3 (permalink)
Thumbs Must Hurt
 
y2kcbr's Avatar
 
Join Date: Dec 2006
Location: Napa, CA
Model: 9530
OS: 4.7.0.90
PIN: 3049E825
Carrier: Verizon
Posts: 95
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Can you PIN to PIN or send a PIN to the device via BlackBerry Manager ?
Have you verified with the Carrier that the user is provisioned for FULL data plan ?
Are there any services in the Service Book area ?
Have you tried a FULL reset ?
Take a look in the Phone Call Log and see if the old phone number for the other person shows up as the phone number. If so, contact the Carrier.
__________________
-= Storm =-
Napa County IT Dept.
BES | Help Desk Support
Offline  
Old 01-31-2008, 06:08 PM   #4 (permalink)
BlackBerry Extraordinaire
 
gibson_hg's Avatar
 
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sounds like an incorrect password to me. If the EA fails within 20 seconds then the email is picked up and then the password is checked and then it fails.

Try using a lowercase 'L' or 'm' as they are almost impossible to get wrong. I'd bet any money it's a password issue.
Offline  
Old 01-31-2008, 10:28 PM   #5 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,631
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Try taking the exact error and putting it into the search box here
Offline  
Old 02-01-2008, 12:04 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Model: 8100
Carrier: Telecom Personal
Posts: 46
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

PIN to PIN works and it has a full data plan. I don't know about the Service Books and we did try a full reset.
I used the lower-case "l" and had no luck, i even copied and pasted it....
The user has already sent the handheld back and he is getting a new one on monday. End users are not always interested in troubleshooting problems...
Offline  
Old 02-01-2008, 02:27 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Model: 8100
Carrier: Telecom Personal
Posts: 46
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This must be the user with the worst luck of all !!
He got a new handheld and lunched the EA as anyone would. The activation mail got to the mailbox but the handheld remains on "Activating..." status.
BES is not picking up the activation mail, the user is able to see it in his Outlook Inbox... what can i do ?!
Offline  
Old 02-02-2008, 11:14 AM   #8 (permalink)
Thumbs Must Hurt
 
Keyscan's Avatar
 
Join Date: Aug 2007
Model: 8800
PIN: N/A
Carrier: Rogers
Posts: 140
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by homeroarg View Post
This must be the user with the worst luck of all !!
He got a new handheld and lunched the EA as anyone would. The activation mail got to the mailbox but the handheld remains on "Activating..." status.
BES is not picking up the activation mail, the user is able to see it in his Outlook Inbox... what can i do ?!
Ensure there is only 1 etp.dat attachment inside of their Inbox.
- If there are multiple, remove them all from the mailbox.

Make sure they are typing their password in correctly.
- if need be, just reset the password to "a".

Remove all etp.dat's, remove the user from the BES, have the user start the activation process with a password of "a", re-add the user to the BES, and set the activation password to "a".
__________________
BES 4.1.4 - Exchange 2003
8800 and my trusty 8700r.
To change your PIN to FFFFFFFF, drop the BB in a lake.
Offline  
Old 02-12-2008, 07:10 PM   #9 (permalink)
Thumbs Must Hurt
 
centrekin's Avatar
 
Join Date: Dec 2006
Location: Mississippi
Model: 9630
OS: 5.0.0.591
Carrier: Verizon
Posts: 102
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm having the same issue, except my user is getting this immediately after starting the EA. It appears that it mentions something about a transaction error.. However I can not see the whole error due to "Contact Your System Administrator" dialog box.
Offline  
Old 02-21-2008, 12:48 PM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Model: 8100
Carrier: Telecom Personal
Posts: 46
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I tried everything you guys sugested but nothing worked... :S
The user requested a new handheld, we'll see if it activates ok.
Offline  
Old 02-21-2008, 02:39 PM   #11 (permalink)
Thumbs Must Hurt
 
centrekin's Avatar
 
Join Date: Dec 2006
Location: Mississippi
Model: 9630
OS: 5.0.0.591
Carrier: Verizon
Posts: 102
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by homeroarg View Post
I tried everything you guys sugested but nothing worked... :S
The user requested a new handheld, we'll see if it activates ok.
My issue was resolved when Sprint realized that something was not set correctly on the "BackEnd" of their system. However, my devices that were giving my EA issues where not able to do PIN to PIN messaging.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.